Software Quality, Security & Testing Services

To ensure business continuity, it is critical to incorporate quality assurance and security throughout the software development, changes and enhancement process.

The N.C. Department of Information Technology’s Software Quality, Security & Testing service team ensures the quality and security of your applications. The team combines the right professional consulting resources, custom software integration and testing tools for success. Highly experienced consultants provide a comprehensive software quality assurance and security evaluation advisory service.

Our testing platform is highly reliable, scalable, secure and cost-effective at addressing your requirements.

Request Software Quality, Security & Testing Services

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
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Software Quality, Security & Testing Services consists of five categories. You can choose one or more, depending on your requirements:


  • Accesses a best-in-class software quality and security testing solution as a shared service without the upfront costs associated with acquiring and deploying comparable in-house applications 
  • Improves overall quality by using automation to increase the scope and depth of testing and uncover bugs earlier
  • Reduces the risks associated with manual testing by adopting solutions that provide comprehensive test coverage
  • Corrects defects in pre-production, making it less costly than in post-production
  • Decreases costs by eliminating the need to create new scripts for new versions of the application; instead, re-uses automation scripts that are successfully executed against other versions
  • Helps avoid costly legal or operational issues due to systems working improperly

Request Process

To request this service, or for more information, submit a ticket using the NCDIT Service Portal.


Approval from a manager or process owner is required, depending upon your agency's requirements.

Requirements & Customer Responsibility

Required NCDIT Services N.C. Identity Management (NCID) (required for some services)
Other Technical Requirements & Prerequisites None
Customer Responsibility
  • The agency will provide a qualified person to participate as needed in the governance and oversight process for the Software Quality, Security & Testing Services team. This person will represent the agency's interests via a governance process for defining and shaping the strategic and tactical evolution of the service.
  • Security and other related access privileges to the Software Quality, Security & Testing Services environment for any given agency's personnel will be requested and authenticated by a named agency employee who will fulfill the role of local security administrator. All changes to access privileges will be requested by this individual.
  • Best practices, methods and related techniques for using the service will be followed.
  • Support requests related to the use of the Software Quality, Security & Testing Services will be initiated via the NCDIT Service Portal.
  • If an increase in utilization or demand for the services beyond the levels outlined in the service level choices above is expected (near term or long term), the agency will make every effort to notify the Software Quality, Security & Testing Services product manager as soon as possible so that adjustments can be made to accommodate the anticipated increase in infrastructure and/or human resource demand.
  • On an annual basis, the agency will provide a forecast for anticipated use of the service before the state budgeting cycle, so human resources and other incremental infrastructure requirements can be budgeted accordingly (if necessary).
  • Each agency is responsible for saving and backing up any data used while accessing any functional workstation. In addition, any data used for testing is the sole responsibility of each agency, particularly for content, security and encryption. Once a test is completed and no longer needed, the agency is responsible for cleanup and removal of any data or applicable test scripts. The agency should follow the Statewide Information Security Manual for disposing of sensitive data and software from equipment or media when transferred for the purpose of testing.

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 2-3 business days.
Turnaround Time Turnaround time varies, depending on the complexity of the project.


Suggested For Any state or local government agency as well as educational institutions
Required For None
Spotlight Customers
  • N.C. Department of Information Technology
  • N.C. Department of Health and Human Services
  • N.C. Department of Transportation
  • N.C. Department of Public Safety
  • N.C. Division of Employment Security
  • N.C. State Board of Elections
  • N.C. Office of State Human Resources
  • N.C. Department of Water Infrastructure
  • N.C. Department of Environment Quality
  • N.C. Department of the Secretary of State
  • N.C. Office of the Commissioner of Banks
  • N.C. Department of Insurance
  • Charlotte-Mecklenburg Schools
Customer Testimonials View customer testimonials

Support Process Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.
Service Support Hours Support for the service is available 24/7.
Service Availability The service is available 24/7.
Standard Maintenance Windows Sundays: 4 a.m. to noon
Service Communications The Software Quality, Security & Testing Services team will report communications about this service to customers.
Service Level Agreements Software Quality Assurance Service Level Agreement

  • Approved rates for this service are published in the NCDIT Rate Schedule.
  • Standard fees and any optional materials and hours worked are applied monthly to each subscribing agency, according to their service level tier outlined in their memo of understanding. 

View NCDIT Rate Schedule

Training & Help 

See specific offering for training and resources

Other Related Links

See specific offering for related information

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