Project Management
The N.C. Department of Information Technology’s Project Management Office guides and enables customer success by providing quality project management services. These services are delivered by PMP-certified project managers who are highly experienced in delivering a wide variety of successful implementations for North Carolina state government.
Features
- Short- and long-term project management services
- Results-driven IT project management guided by skilled, disciplined PMP-certified leaders
- Project managers who drive and manage all project activities related to the project, including:
- Resource coordination
- Progress and status reporting
- Budget development and monitoring
- Roles and responsibilities
- Issue and risk tracking
- Scope
- Procurement
- A strong working relationship with the state’s internal Enterprise Project Management Office and a solid understanding of its strategic plans to reinforce project success
- Collaboration with government groups and knowledge to escalate issues and risks for quick resolution and mitigation
- Project managers with in-depth knowledge of the Enterprise Project Management Office's requirements and Touchdown project management processes and tool for managing projects successfully
- Experience using the state’s enterprise software tools, including iServer and ServiceNow, to ensure smooth operations
Benefits
- Achieving expected results using well-defined methods, techniques and processes to monitor project outcomes, performance and measure technical, financial and progress results
- Avoiding costs associated with staffing and maintaining in-house IT project management resources
- Reducing costs compared to commercially available alternatives by only paying for the time the project manager works on your specific project
- Improving project expediency and efficiency by using NCDIT’s enterprise tools, including Touchdown, iServer, ServiceNow and more
- Easily obtaining project management services by using a memo of understanding with no need for an RFP to procure supplemental staff or technical services
Request Process
Submit a request for a project manager using the Project Management Service Request Form. (View instructions and tips for completing the request form.)
Authorization
Approval is required from a manager or business sponsor and finance representative, depending upon your agency's requirements.
Requirements & Customer Responsibility
| Required NCDIT Services | None |
|---|---|
| Other Technical Requirements & Prerequisites |
Establish and provide a project unique cost center |
| Customer Responsibility | Work with NCDIT's Project Management Office director to sign the Memorandum of Understanding |
Expected Delivery
| Acknowledgment Time | The service team should acknowledge a service request within about 1 week. |
|---|---|
| Turnaround Time |
Assignment of a project manager depends on the availability of project managers. Turnaround time for the project varies, depending on the complexity of the project and established project plan. |
Customers
| Suggested For | State agencies |
|---|---|
| Required For | None |
| Spotlight Customers |
|
| Support Process | Submit a request for direct project support using the Project Management Service Request Form. |
|---|---|
| Service Support Hours |
Support for the service is available 8 a.m. to 5 p.m. weekdays, excluding state holidays. |
| Service Availability | The service is available during normal business hours and as required for the execution of the project. |
| Standard Maintenance Windows | Not applicable |
| Service Communications | The agency's admin for this service will support communications to the agency users of the service. |
| Service Level Agreements | Not applicable |
Agencies are charged per project on an hourly basis, based on rates published in the NCDIT Rate Schedule.
View NCDIT Rate Schedule
Getting Help
| Support | Get Project Management Help |
|---|---|
| Support Hours | 8 a.m. to 5 p.m. weekdays |