Project Management

The N.C. Department of Information Technology’s Project Management Office guides and enables customer success by providing quality project management services. These services are delivered by PMP-certified project managers who are highly experienced in delivering a wide variety of successful implementations for North Carolina state government.

Tab/Accordion Items


  • Short- and long-term project management services
  • Results-driven IT project management guided by skilled, disciplined PMP-certified leaders
  • Project managers who drive and manage all project activities related to the project, including:
    • Resource coordination
    • Progress and status reporting
    • Budget development and monitoring
    • Roles and responsibilities
    • Issue and risk tracking
    • Scope 
    • Procurement
  • A strong working relationship with the state’s internal Enterprise Project Management Office and a solid understanding of its strategic plans to reinforce project success
  • Collaboration with government groups and knowledge to escalate issues and risks for quick resolution and mitigation
  • Project managers with in-depth knowledge of the Enterprise Project Management Office's requirements and Touchdown project management processes and tool for managing projects successfully
  • Experience using the state’s enterprise software tools, including iServer and ServiceNow, to ensure smooth operations


  • Achieving expected results using well-defined methods, techniques and processes to monitor project outcomes, performance and measure technical, financial and progress results
  • Avoiding costs associated with staffing and maintaining in-house IT project management resources
  • Reducing costs compared to commercially available alternatives by only paying for the time the project manager works on your specific project
  • Improving project expediency and efficiency by using NCDIT’s enterprise tools, including Touchdown, iServer, ServiceNow and more
  • Easily obtaining project management services by using a memo of understanding with no need for an RFP to procure supplemental staff or technical services

Request Process

Submit a request for a project manager using the Project Management Service Request Form. (View instructions and tips for completing the request form.)


Approval is required from a manager or business sponsor and finance representative, depending upon your agency's requirements.

Requirements & Customer Responsibility

Required NCDIT Services None
Other Technical Requirements & Prerequisites

Establish and provide a project unique cost center

Customer Responsibility Work with NCDIT's Project Management Office director to sign the Memorandum of Understanding

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 1 week.
Turnaround Time

Assignment of a project manager depends on the availability of project managers. Turnaround time for the project varies, depending on the complexity of the project and established project plan.


Suggested For State agencies
Required For None
Spotlight Customers
  • N.C. Department of Administration
  • N.C. Department of Environmental Quality
  • N.C. Department of Health and Human Services
  • N.C. Department of Transportation
  • N.C. Community Colleges

Support Process Submit a request for direct project support using the Project Management Service Request Form.
Service Support Hours

Support for the service is available 8 a.m. to 5 p.m. weekdays, excluding state holidays.

Service Availability The service is available during normal business hours and as required for the execution of the project.
Standard Maintenance Windows Not applicable
Service Communications The agency's admin for this service will support communications to the agency users of the service.
Service Level Agreements Not applicable

Agencies are charged per project on an hourly basis, based on rates published in the NCDIT Rate Schedule.
View NCDIT Rate Schedule

Getting Help

Support Get Project Management Help
Support Hours 8 a.m. to 5 p.m. weekdays