Digital Commons Websites

The N.C. Department of Information Technology’s Digital Solutions team supports state agencies, boards and commissions by providing:

  • The Digital Commons website development platform
  • Best practices for presenting digital content
  • Consulting
  • Training

Based on the Drupal content management system, the Digital Commons platform provides functionality with a similar look and user experience across all state agency, board and commission websites. Organizations using this platform gain a secure, accessible and mobile-friendly interface that simplifies the process of updating content without requiring web coding skills.

Request Digital Commons Websites

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 7 a.m. to 6 p.m. weekdays
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Features

Website development assistance includes:

  • A project plan containing scope, schedule and milestones 
  • Sample internal communications project update plan to help those building the website keep their audiences informed
  • Collaborative website development planning workshops
  • Best practices for website development and features 
  • Training and advice on how to build a new website
  • Guidance to assess current content and decide what should be transferred to a new site
  • Data dashboards development support
  • Search engine optimization support
  • Lifetime technical support and training

Benefits

  • A common look and feel to state websites help the public quickly find the information they are seeking.
  • Responsive design enables websites to be easily accessed and automatically rendered on mobile devices.
  • Using the state’s VPN connection allows authorized users to update website information from the field.
  • The Digital Commons platform incorporates strong security and federally mandated Section 508 accessibility compliance standards and best practices recommended in the latest Web Content Accessibility Guidelines from the World Wide Web Consortium. Digital Solutions aims to fulfill the success criteria of the Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA).

Request Process

To request this service, or for more information, submit a ticket using the NCDIT Service Portal.

Authorization

Please contact the service team for more information.

Requirements & Customer Responsibility

Required NCDIT Services None
Other Technical Requirements & Prerequisites None
Customer Responsibility
  • Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. 
  • The staff and agency receiving services are also responsible for end-user communication.

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 2 business days.
Turnaround Time

Turnaround time varies, depending on the complexity of the project.

Customers

Suggested For Any state agency, board or commission
Required For None
Spotlight Customers
  • N.C. Department of Labor
  • N.C. Office of State Controller
  • N.C. Department of Revenue
Customer Testimonials

Support Process

Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.

Service Support Hours

Support for the service is available 7 a.m. to 6 p.m. weekdays.

Service Availability The service is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows Thursdays: 6-8 p.m.
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Approval Board. 
  • The agency's admin for this service will support communications to the agency users of the service..
Service Level Agreements Digital Commons Service Level Agreement

There is no cost to the agency for this service. Costs, however, may apply for custom development.