It is critical to incorporate quality assurance and security throughout the software development, changes and enhancement process to ensure business continuity.
The N.C. Department of Information Technology’s Software Quality, Security & Testing service team ensures the quality and security of your applications. The team combines the right professional consulting resources, custom software integration and next-generation testing tools for success. Highly experienced consultants provide a comprehensive software quality assurance and security evaluation advisory service.
Our testing platform is highly reliable, scalable, secure and cost-effective at addressing your requirements.
Request Next-Gen Software Quality, Security & Testing Services
Getting Help
Support | Get Technical Support NCDIT Service Desk: 919-754-6000 |
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Support Hours | 24/7 |
Features
NCDIT's next-generation software quality, security and testing services is a suite of five services for you to choose from to meet your unique requirements:
- Application Test Management Services
- Application Test Automation Services
- Application Performance Testing & Analysis Services
- Application Monitoring Services
- Application Security Services
Benefits
- Accesses a best-in-class software quality and security testing solution as a shared service without the upfront costs associated with acquiring and deploying comparable in-house applications
- Improves overall quality by using automation to increase the scope and depth of testing and uncover bugs earlier
- Reduces the risks associated with manual testing by adopting solutions that provide comprehensive test coverage
- Corrects defects in pre-production, making it less costly than in post-production
- Decreases costs by eliminating the need to create new scripts for new versions of the application; instead, re-uses automation scripts that are successfully executed against other versions
- Helps avoid costly legal or operational issues due to systems working improperly
Request Process
To request this service, or for more information, submit a ticket using the NCDIT Service Portal.
Authorization
Approval from a manager or process owner is required, depending upon your agency's requirements.
Requirements & Customer Responsibility
Required NCDIT Services | N.C. Identity Management (NCID) (required for some services) |
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Other Technical Requirements & Prerequisites | None |
Customer Responsibility |
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Expected Delivery
Acknowledgment Time | The service team should acknowledge a service request within about 2-3 business days. |
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Turnaround Time | Turnaround time varies, depending on the complexity of the project. |
Customers
Suggested For | Any state or local government agency as well as educational institutions |
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Required For | None |
Spotlight Customers |
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Customer Testimonials | View customer testimonials |
Support Process | Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000. |
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Service Support Hours | Support for the service is available 24/7. |
Service Availability | The service is available 24/7. |
Standard Maintenance Windows | Sundays: 4 a.m. to noon |
Service Communications | The Software Quality, Security & Testing Services team will report communications about this service to customers. |
Service Level Agreements | Software Quality Assurance Service Level Agreement |
- Approved rates for this service are published in the NCDIT Rate Schedule.
- Standard fees and any optional materials and hours worked are applied monthly to each subscribing agency, according to their service level tier outlined in their memo of understanding.
Training & Help
See specific offering for training and resources.
Other Related Links
See specific offering for related information.