Wide Area Network

The N.C. Department of Information Technology’s wide area network service provides fully managed services and statewide IP data communications connectivity.

Our WAN service connects your local area networks to the state network and the internet using the state’s core network infrastructure. This service is available to any authorized government entity at commercial rates.

NCDIT offers several options, including service levels, transport and high availability based on your agency’s business requirements and provides consultation to help you select the ideal WAN solution for your organization.

Request Wide Area Network

Getting Help

SupportGet Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours24/7
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Features

  • Redundant core network infrastructure
  • Redundant high-capacity connections to the internet
  • Turn-key solution with the necessary equipment to interface the service with customers’ LAN, including assignment of IP addresses and domain name service
  • Variety of WAN service offerings including Bronze (Best-Effort), Silver (Guaranteed), and Gold (Guaranteed)  
  • High availability options
  • Consultation regarding service options and network configurations
  • 24/7 support via the NCDIT Service Desk and Incident Management Center
  • Full-service network monitoring, configuration management and availability management

Benefits

  • Free up your IT team and budget for strategic priorities with our Network as a Service (NaaS) solution. This fully managed offering takes care of provisioning, monitoring and repair – so you can consume reliable network services without the cost and complexity of owning or maintaining physical hardware.

Request Process

To request this service, or for more information, submit a ticket using the NCDIT Service Portal.

Authorization

  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements.
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT ServicesNone
Other Technical Requirements & Prerequisites
  • Transport technologies available in your geographic area
  • Telecommunications service provider(s) available in your geographic area
Customer Responsibility
  • Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service.
  • The staff and agency receiving services are also responsible for coordinating service installation with their telecommunication service provider.
  • Other technical responsibilities include:
    • Providing proper connectivity from the customer's LAN to WAN service components
    • Designating a 24/7 point of contact for NCDIT
    • Adhering to the State Network Acceptable Use Policy

 

Expected Delivery

Acknowledgment TimeThe service team should acknowledge a service request within about 2-3 business days.
Turnaround Time
  • The service team should be able to complete a well-defined service request within approximately 45-90 days, depending on circuit installation requirements.
  • Procurement and licensing steps required before the delivery of services may extend the timeline.  

 

Customers

Suggested ForAny state or local government agency as well as educational institutions
Required ForAll state agencies
Spotlight Customers
  • N.C. Department of Transportation
  • N.C. Department of Health and Human Services

Support ProcessSubmit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.
Service Support Hours
Service AvailabilityThe service is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows
  • Sundays: 4 a.m. to noon
  • Tuesdays: 10 p.m. to 4 a.m. for core infrastructure updates
  • Thursdays: 4-7 a.m.
  • Weekdays: 6 p.m. to 7 a.m. for customer edge hardware updates
  • Provisioning the Moving Average Convergence Divergence (MACD): scheduled with customer
  • Site-specific and service-specific changes may be coordinated with customers at non-standard times
  • Each telecommunications vendor has standard maintenance windows that apply to transport service
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Advisory Board.
  • The agency's admin for this service will support communications to the agency users of the service.
Service Level Agreements

Approved rates for this service are published in the NCDIT Rate Schedule.

View NCDIT Rate Schedule

Enterprise WAN Service

Three components of WAN service incur monthly recurring charges:

  • Core – costs for hardware, software and maintenance of the core network infrastructure and management of WAN service
  • Transport – telecommunications provider costs for connecting the customer location to the regional point-of-presence (RPoP)
  • CPE – costs for hardware, software and maintenance of customer premise edge equipment

One-time charges are incurred for:

  • Installation of customer premise equipment
  • Telecommunications providers' installation of the last-mile transport service, including construction and any other necessary costs.

Enterprise Network Rapid Response Service 

Note: This service is separate and distinct from the WAN Service above.

Two components of Enterprise Network Rapid Response Service incur monthly recurring charges:

  • Service subscription – minimal fee per Starlink kit
  • Data consumption – fees realized when the service is activated

One-time charges are incurred for the acquisition of Starlink gear assigned to the agency.

Training & Help 

None

Other Related Links

Related NCDIT Services