The N.C. Department of Information Technology’s wide area network service provides fully managed services and statewide IP data communications connectivity.
Our WAN service connects your local area networks to the state network and the internet using the state’s core network infrastructure. This service is available to any authorized government entity at commercial rates.
NCDIT offers several options, including service levels, transport and high availability based on your agency’s business requirements and provides consultation to help you select the ideal WAN solution for your organization.
Getting Help
| Support | Get Technical Support NCDIT Service Desk: 919-754-6000 |
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| Support Hours | 24/7 |
Tab/Accordion Items
Features
- Redundant core network infrastructure
- Redundant high-capacity connections to the internet
- Turn-key solution with the necessary equipment to interface the service with customers’ LAN, including assignment of IP addresses and domain name service
- Variety of WAN service offerings including Bronze (Best-Effort), Silver (Guaranteed), and Gold (Guaranteed)
- High availability options
- Consultation regarding service options and network configurations
- 24/7 support via the NCDIT Service Desk and Incident Management Center
- Full-service network monitoring, configuration management and availability management
Benefits
- Free up your IT team and budget for strategic priorities with our Network as a Service (NaaS) solution. This fully managed offering takes care of provisioning, monitoring and repair – so you can consume reliable network services without the cost and complexity of owning or maintaining physical hardware.
Request Process
To request this service, or for more information, submit a ticket using the NCDIT Service Portal.
Authorization
- Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements.
- Any staff with access to the NCDIT Service Portal may engage the team for support or information.
Requirements & Customer Responsibility
| Required NCDIT Services | None |
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| Other Technical Requirements & Prerequisites |
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Expected Delivery
| Acknowledgment Time | The service team should acknowledge a service request within about 2-3 business days. |
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Customers
| Suggested For | Any state or local government agency as well as educational institutions |
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| Required For | All state agencies |
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| Support Process | Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000. |
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| Service Availability | The service is available 24/7, excluding planned outages and maintenance windows. |
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| Service Level Agreements |
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Approved rates for this service are published in the NCDIT Rate Schedule.
Enterprise WAN Service
Three components of WAN service incur monthly recurring charges:
- Core – costs for hardware, software and maintenance of the core network infrastructure and management of WAN service
- Transport – telecommunications provider costs for connecting the customer location to the regional point-of-presence (RPoP)
- CPE – costs for hardware, software and maintenance of customer premise edge equipment
One-time charges are incurred for:
- Installation of customer premise equipment
- Telecommunications providers' installation of the last-mile transport service, including construction and any other necessary costs.
Enterprise Network Rapid Response Service
Note: This service is separate and distinct from the WAN Service above.
Two components of Enterprise Network Rapid Response Service incur monthly recurring charges:
- Service subscription – minimal fee per Starlink kit
- Data consumption – fees realized when the service is activated
One-time charges are incurred for the acquisition of Starlink gear assigned to the agency.
Access an overview of features and support for NCDIT's WAN service and high availability options.
Return to the WAN Service Overview
WAN Service Options
| Feature | Bronze Best Effort WAN Service Offerings | Silver Guaranteed WAN Service Offerings | Gold Guaranteed WAN Service Offerings |
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| Transport Options | Delivered via cable, DSL, cellular 4G/5G, or LEO satellite | Delivered via fiber ethernet across single last-mile circuit and single CPE | Delivered via fiber ethernet from multiple independent telco providers |
| High Availability Options | Not available | Not available |
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| Internet Connectivity | Included | Included | Included |
| Security | Agency ESAP1 included (cloud-based security) | Agency ESAP1 included (cloud-based security) | Agency ESAP1 included (cloud-based security) |
| Hardware | Router hardware and maintenance included | Router hardware and maintenance included | Router hardware and maintenance included |
| Configuration Management |
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| Traffic Management | No prioritization of traffic (No QoS) | Prioritization of traffic (QoS) | Prioritization of traffic (QoS) |
| Service Support | 24/7 support2 | 24/7 support | 24/7 support |
High Availability Service Options
| Feature | Standard HA Service with Gold Guaranteed WAN Service Offerings | Alternate HA Service with Gold Guaranteed WAN Service Offerings | Enterprise Network Rapid Response HA Service |
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| Availability | Available only with Gold Guaranteed WAN Service Offering | Available only with Gold Guaranteed WAN Service Offering | Available as a standalone Cold Disaster Recovery Network Recovery Solution |
| Hardware | Included in Gold Guaranteed WAN Service Offering | Additional customer premises equipment (CPE) hardware is optional unless required to deliver secondary circuit |
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| Activation | Service provisioned to fail over automatically in the event of primary circuit or hardware failure | Service provisioned to fail over automatically in the event of primary circuit or hardware failure |
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| Connectivity | Secondary circuit is same bandwidth to ensure no performance degradation in failover | Secondary circuit is less bandwidth and delivered via alternate transport options, including fiber ethernet, cable, cellular 4G/5G or LEO satellite | Primary cold disaster recovery circuit providing temporary Wi-Fi connectivity only |
| Security | Agency ESAP1 included (cloud-based security) | Agency ESAP1 included (cloud-based security) | Agency needs to sign MOU assuming security risk of activating public facing network connectivity during disaster recovery plan |
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1ESAP is defined as centrally managed secure access for all ingress/egress traffic to/from agency virtual networking private routing domain(s).
2Vendor support for these technologies varies and may not be available 24/7.
3Guaranteed WAN service follows the response and resolution times described in the Priority Model found in the Global Service Level Agreement. Vendor support for Best Effort WAN service delivered via broadband technologies varies, preventing NCDIT from meeting the target resolution times. Therefore, the response and resolution times for incidents for best effort broadband services will correspond to a Low Priority.
Training & Help
None