The N.C. Department of Information Technology’s wireless local area network service extends your agency’s local network to wireless devices and allows seamless connectivity for credentialed state employees to access agency resources wherever they are in the building as well as other NCDIT WLAN service locations. Authorized guests are granted guest access privileges, which only provide internet access.
NCDIT’s network operations team handles the design, implementation, remote monitoring and management of your WLAN infrastructure from NCDIT’s network operations center. During the design phase, the team determines the number and location of access points based on coverage and wireless device counts to provide optimum speed and access.
A WLAN includes IEEE 802.11-compliant wireless access points that communicate with wireless devices, such as laptops and phones. As a shared technology, it does not guarantee consistent bandwidth or performance.
Request Wireless Local Area Network
Getting Help
| Support | Get Technical Support NCDIT Service Desk: 919-754-6000 |
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| Support Hours | 24/7 |
Tab/Accordion Items
- Fully managed service that meets state security standards and complies with policies
- Includes all necessary hardware and software
- Tailored deployment to meet your agency’s coverage and security requirements
- GovRoam access for seamless Wi-Fi connectivity between NCDIT WLAN service locations
- Based on ITIL methodologies for incident, problem, change, configuration and release management
- 24/7 support via the NCDIT Service Desk and Incident Management Center
- Routine maintenance for optimal network performance and stability
- Proactive performance management and troubleshooting, including performance alerts on bandwidth, configuration, RF coverage and interference
- Remote troubleshooting of wireless performance issues
- Network monitoring and fault management
- Configuration management and archive
- Performance and availability management
- Support for three types of wireless users in compliance with statewide IT security policies and standards:
- Employee SSID – Provides state employees and contractors with secure, credentialed Wi-Fi to access their respective agency resources at their home base
- NCGovRoam SSID – Provides all state employees with credentialed access to Wi-Fi when employees are not at their home base
- NCGovGuest SSID – Provides seamless guest access to the internet at NCDIT WLAN service locations
Benefits
- Improved productivity with authorized users connected to critical business information wherever they are in an agency's office building
- Enhanced collaboration through sharing information in conference rooms or wherever users are
- Increased user productivity from a fully managed service that ensures network reliability
- Optimized network performance through services based on business needs identified during the design consultation and network assessment
Request Process
To request this service, or for more information, submit a ticket using the NCDIT Service Portal.
Authorization
- Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements.
- Any staff with access to the NCDIT Service Portal may engage the team for support or information.
Requirements & Customer Responsibility
| Required NCDIT Services | |
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| Other Technical Requirements & Prerequisites | Each customer location must meet NCDIT minimum standards, including documentation, wiring, power, HVAC, access and security. |
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Expected Delivery
| Acknowledgment Time | The service team should acknowledge a service request within about 2-3 business days. |
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Customers
| Suggested For | Any state or local government agency as well as educational institutions |
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| Required For | NCDIT optimized agencies |
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| Support Process | Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000. |
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| Service Support Hours | Support for the service is available 24/7. |
| Service Availability | The service is available 24/7, excluding planned outages and maintenance windows. |
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| Service Communications |
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| Service Level Agreements | Wireless Local Area Network Service Level Agreement |
- Approved rates for this service are published in the NCDIT Rate Schedule.
- One charge per month is based on the number of access points.
Training & Help
None