Local Area Network

The N.C. Department of Information Technology’s local area network infrastructure and support services enable data communications among the local resources within your agency’s building or campus. 

Services include:

  • Design consultation
  • Equipment
  • Configuration
  • Maintenance
  • Administration
  • Monitoring

Support is also available for both wired and wireless infrastructure components and resources required to establish connectivity with users’ devices.

Order Local Area Network

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
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Features

  • Service offerings:
    • Basic – non-powered over Ethernet switch connectivity
    • Premium – power over Ethernet switch connectivity; optional quality of service priority traffic settings
    • Custom solutions – customized campus environment (multi-building and high-availability sites)
  • Management of structured cabling between end devices and network equipment
  • Configuration management
  • Equipment and technology upgrades (as appropriate)
  • 24/7 support via the NCDIT Service Desk and Incident Management Center
  • Network monitoring and maintenance
  • Availability management

Benefits

  • Reliable Ethernet connectivity between LAN and WAN environments 
  • Compliance with statewide IT security policies and standards
  • Worry-free network maintenance as LAN service takes ownership of the entire infrastructure lifecycle
  • Cost control with competitive rates and a predictable monthly cost
  • Excellence from the beginning with NCDIT’s network assessment and design consultation focused on business needs and relevant service options

Request Process

To request this service, complete the LAN service request form and submit it using the NCDIT Service Portal.

Authorization

  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services
Other Technical Requirements & Prerequisites Each customer location must meet NCDIT minimum standards, including documentation, wiring, power, HVAC, access and security.
Customer Responsibility
  • Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. 
  • The staff and agency receiving services are also responsible for:
    • Defining requirements
    • Determining service level offering
    • Subscribing to NCDIT’s Wide Area Network service
    • Designating a 24/7 point of contact for NCDIT

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 2-3 business days.
Turnaround Time
  • The service team should be able to complete a well-defined service request within 30-45 days, upon successful completion of assessment and design activities.
  • Procurement and licensing steps required before the delivery of services may extend the timeline.  

Customers

Suggested For Any state or local government agency as well as educational institutions
Required For NCDIT optimized agencies
Spotlight Customers
  • N.C. Department of Natural and Cultural Resources
  • N.C. Department of Administration 
  • N.C. Office of State Budget and Management

Support Process

Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.

Service Support Hours

Support for the service is available 24/7.

Service Availability The service is available 24/7, excluding planned outages and maintenance windows.

Standard Maintenance Windows

  • Sundays: 4 a.m. to noon
  • Thursdays: 4-7 a.m.
  • Weekdays: 6 p.m. to 7 a.m. for customer edge hardware updates
  • Site-specific and service-specific changes may be coordinated with customers at non-standard times.
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Approval Board. 
  • The agency's admin for this service will support communications to the agency users of the service..
Service Level Agreements Local Area Network Service Level Agreement

  • Approved rates for this service are published in the NCDIT Rate Schedule.
  • The monthly LAN service recurring charges has two components:
    • Service level – basic or premium
    • Switch port capacity
  • One-time charges for installation of customer premise equipment
     

View NCDIT Rate Schedule

Training & Help 

None

Other Related Links

Related NCDIT Services