Enterprise Endpoint Unmanaged Services

The N.C. Department of Information Technology provides reliable endpoint management tools for North Carolina executive branch agencies as well as local government entities and educational institutions.

With unmanaged services offering, agencies maintain the support for their environment with endpoint security tools that our Enterprise Endpoint Management team provides. As part of the support for this service, the Enterprise Endpoint Management team shares the infrastructure for those security tools.

Request Enterprise Endpoint Unmanaged Services

Getting Help

Support Get Technical Support    
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
Tab/Accordion Items

Features

The suite of enterprise endpoint management tools consists of the following:

  • CrowdStrike – NCDIT's next-gen antivirus, firewall and IPS utility
  • Tanium – NCDIT's asset visibility and threat response tool
  • Microsoft Endpoint Manager (Intune) – a cloud-based enterprise mobility management service that helps enable your workforce to be productive while protecting your corporate data
  • Microsoft Endpoint Configuration Manager (MECM) for hardware imaging, software deployments and patch management
  • Ivanti for non-Microsoft software application patching (purchase licensing) 
  • Bomgar for remote troubleshooting and customer issue resolution

Benefits

  • Agencies reduce their IT costs because they do not have to set up infrastructure to support these security tools.
  • Agencies can maintain support for their environment with the endpoint security tools provided.
  • Agencies can more fully leverage their inhouse IT technical expertise.
  • Agencies have control to support their environment.

Request Process

To request this service, or for more information, submit a ticket using the NCDIT Service Portal.

Authorization

  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services
Other Technical Requirements & Prerequisites None
Customer Responsibility
  • The non-managed agency team is responsible for the support of these security tools.
  • NCDIT provides a statement of work as well as a RACI matrix to show what the Enterprise Endpoint Management team supports and what the agency supports.

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 5 business days.
Turnaround Time Turnaround time varies, depending on the number and complexity of different participating department solutions and their timeframes. The service team works with the agency and all other NCDIT departments involved to establish a well-defined service request timeframe to complete a full rollout. 

Customers

Suggested For Any state or local government agency as well as educational institutions
Required For None
Spotlight Customers
  • N.C. Department of Environmental Quality
  • N.C. Department of Natural and Cultural Resources
  • N.C. Division of Employment Security
  • N.C. Wildlife Resources Commission

Support Process Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.
Service Support Hours Support for the service is available 7 a.m. to 6 p.m. weekdays, excluding state holidays.
Service Availability
  • Weekdays: 8 a.m. to 5 p.m., excluding state holidays.
  • Agencies are responsible for supporting their environment and working with vendors as needed.
Standard Maintenance Windows
  • Sundays: 4 a.m. to noon
  • Thursdays: 4 a.m. to 7 a.m.
  • Weekdays: 6 p.m. to 7 a.m. for security patch deployment, system enhancements and some system upgrades or updates
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Advisory Board. 
  • The agency's admin for this service will support communications to the agency users of the service.
Service Level Agreements NCDIT provides a statement of work as well as a RACI matrix to show what the Enterprise Endpoint Management team supports and what the agency supports.

  • Initial startup support provided by the Enterprise Endpoint Management operations team
  • Monthly or annual fee for the use of the security tools 

  • No full-time employee charge unless there are questions or concerns on the security tool (the charge for that service is the MAC billable rate) 


    View NCDIT Rate Schedule

Training & Help 

Other Related Links

None

Related NCDIT Services