Enterprise Endpoint Unmanaged Services
The N.C. Department of Information Technology provides reliable endpoint management tools for North Carolina executive branch agencies as well as local government entities and educational institutions.
With unmanaged services offering, agencies maintain the support for their environment with endpoint security tools that our Enterprise Endpoint Management team provides. As part of the support for this service, the Enterprise Endpoint Management team shares the infrastructure for those security tools.
Request Enterprise Endpoint Unmanaged Services
Getting Help
| Support | Get Technical Support NCDIT Service Desk: 919-754-6000 |
|---|---|
| Support Hours | 24/7 |
Tab/Accordion Items
Features
The suite of enterprise endpoint management tools consists of the following:
- CrowdStrike – NCDIT's next-gen antivirus, firewall and IPS utility
- Tanium – NCDIT's asset visibility and threat response tool
- Microsoft Endpoint Manager (Intune) – a cloud-based enterprise mobility management service that helps enable your workforce to be productive while protecting your corporate data
- Microsoft Endpoint Configuration Manager (MECM) for hardware imaging, software deployments and patch management
- Ivanti for non-Microsoft software application patching (purchase licensing)
- Bomgar for remote troubleshooting and customer issue resolution
Benefits
- Agencies reduce their IT costs because they do not have to set up infrastructure to support these security tools.
- Agencies can maintain support for their environment with the endpoint security tools provided.
- Agencies can more fully leverage their inhouse IT technical expertise.
- Agencies have control to support their environment.
Request Process
To request this service, or for more information, submit a ticket using the NCDIT Service Portal.
Authorization
- Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements.
- Any staff with access to the NCDIT Service Portal may engage the team for support or information.
Requirements & Customer Responsibility
| Required NCDIT Services |
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|---|---|
| Other Technical Requirements & Prerequisites | None |
| Customer Responsibility |
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Expected Delivery
| Acknowledgment Time | The service team should acknowledge a service request within about 5 business days. |
|---|---|
| Turnaround Time | Turnaround time varies, depending on the number and complexity of different participating department solutions and their timeframes. The service team works with the agency and all other NCDIT departments involved to establish a well-defined service request timeframe to complete a full rollout. |
Customers
| Suggested For | Any state or local government agency as well as educational institutions |
|---|---|
| Required For | None |
| Spotlight Customers |
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| Support Process | Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000. |
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| Service Support Hours | Support for the service is available 7 a.m. to 6 p.m. weekdays, excluding state holidays. |
| Service Availability |
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| Standard Maintenance Windows |
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| Service Communications |
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| Service Level Agreements | NCDIT provides a statement of work as well as a RACI matrix to show what the Enterprise Endpoint Management team supports and what the agency supports. |
- Initial startup support provided by the Enterprise Endpoint Management operations team
- Monthly or annual fee for the use of the security tools
No full-time employee charge unless there are questions or concerns on the security tool (the charge for that service is the MAC billable rate)
Training & Help
- Enterprise Endpoint Management Customer Portal (requires NCID login)
Other Related Links
None