Microsoft SharePoint & OneDrive for Business

SharePoint Online is a highly configurable web-based software platform for web publishing and collaboration. It is widely used as a document management and storage system, but it is also ideal for creating websites, intranets, wikis, blogs, content management systems, composite applications and more. 
 
Your users experience only a short learning curve because SharePoint Online is closely integrated with the Microsoft 365 Office suite and has a similar interface. 
 
Users find SharePoint Online exceptional at: 

  • Document management
  • Storing their electronic documents in SharePoint and searching and reporting on them 
  • Collaboration and sharing of information
  • Creating SharePoint intranet portals and wikis to share public and private information and applications

Microsoft 365 OneDrive for Business is ideal for storing non-public documents that are not intended or ready for sharing.

Order Microsoft SharePoint & OneDrive

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
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Features

SharePoint
  • Full integration of SharePoint Online with Microsoft Office 365 and Microsoft Teams. Creation of a SharePoint site occurs with every Team to maximize collaboration
  • More than 400 file types are supported, and files, images and videos are indexed and fully searchable
  • Granular security access and full integration with the corporate Active Directory
  • Document lock to support access by multiple users
  • Mobile access without the need for VPN or server access
  • Web-based team calendars
  • Workflows for specific documents and teams
  • Content management by activating tracking – set an alert for whenever someone sees, deletes or edits a document
  • Project management:
    • Automated business process workflows
    • Task management
    • Search
    • Scheduling
    • Visual planning tools
  • Communication:
    • Notifications
    • Internal knowledgebase
    • Discussions
    • Chat
    • Surveys
  • File sharing and management:
    • Document collaboration
    • Advanced security features
    • Controlled access to information
    • Versioning
    • Video files
    • Audio files
    • Device sync
OneDrive for Business
  • Each user is allocated 1 TB of personal storage. Content remains private until you invite others to share your information through Microsoft Office or SharePoint.
  • When a user is off boarded, external sharing of OneDrive content is turned off, and content is deleted. Users should review, and be aware of, these retention policies when using this service.

Benefits

  • Increase productivity and reduce mistakes by using a single source of truth with centralized shared documents that contain the correct and most current version.
  • Improve collaboration by empowering all employees with a convenient way to stay up to date on the latest updates from management and HR on an internal company website.  
  • Enable employees to easily upload, access and share information in a great content management system made for document and records management.
  • Work more efficiently from any remote site using a web browser for accessing SharePoint.
  • Make system management, security and governance easy through centralized administration. 
  • Create sites with specific security roles and set up unique organizational team groups to store documents by group.
  • Eliminate reliance on local shared drives and minimize file storage on local computers by creating landing pages containing private or public content.
  • Store project-related information, invoices, contracts, onboarding and recruitment-related information, images, videos and other data.
  • Speed up communication by reducing email sending and receiving to share information.

Request Process

To request this service, or for more information, submit a ticket using the NCDIT Service Portal.

Authorization

  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services Microsoft 365
Other Technical Requirements & Prerequisites None
Customer Responsibility
  • Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. 
  • The staff and agency receiving services are also responsible for appointing an administrator or lead trained in Microsoft SharePoint and Teams to manage and provide support, as required.

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 2-3 business days.
Turnaround Time
  • The service team should be able to complete a well-defined service request within about six weeks (includes analysis, meetings and training).
  • Procurement and licensing steps required before the delivery of services may extend the timeline.  

Customers

Suggested For Any state or local government agency as well as educational institutions
Required For None
Spotlight Customers
  • N.C. Department of Health and Human Services
  • N.C. Department of Transportation
  • N.C. Department of Agriculture
  • N.C. Department of Environmental Quality
  • N.C. Department of Natural and Cultural Resources
  • N.C. Division of Employment Security

Support Process
  • Site owners serve as the first line of support for their own sites and end users.
  • Support is then escalated as follows:
    Support Tier Details
    Tier I Agency Microsoft 365 admins or leads provide Tier I support when a site owner cannot resolve an issue.
    Tier II
    • Tier II support is initiated with a support ticket via the NCDIT Service Portal or agency service desk.
    • An agency admin must always have been involved prior to engaging Tier II support.
    • Many agencies have their own ticketing systems, so you should follow policies at the agency level, which specify how support is handled and if you use a different ticketing system than the NCDIT Service Portal.
    Tier III
    • Tier III support is typically reserved for when Tier II support is unable to resolve an issue.
    • Tier III support is either handled by a tenant-level Enterprise Tier III subject matter expert or, for optimized agencies, by the NCDIT Senior Microsoft 365 and Teams admin.
    Tier IV
    • Initiated by Tier III support, the agency admin who supports the agency must be available to work with engineers to resolve the issue unless it is determined to be a "tenant wide" issue that affects all Microsoft 365 users.
    • Tenant-wide issues considered to be “service-oriented” with impacts on all licensed users are handled by the Enterprise Collaboration Services Microsoft 365 SME.
Service Support Hours
  • For critical- and high-priority agency or enterprise-wide incidents, support is available 24/7. 
  • For low- or medium-priority end user incidents, support is available 8 a.m. to 5 p.m. weekdays, except for state holidays.
Service Availability The service is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows
  • Sundays: 6 a.m. to noon
  • Thursdays: 6-8 a.m.
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Approval Board. 
  • The agency's admin for this service will support communications to the agency users of the service.
Service Level Agreements NCDIT supports a 99.9% financially backed service-level agreement to state agencies from Microsoft for Microsoft 365 subscription services.  
 
Enterprise Collaboration Services Service Level Agreement

  • Approved rates for this service are published in the NCDIT Rate Schedule.
  • There is no additional cost for SharePoint Online as it is included within the G3 packaged service.
     

View NCDIT Rate Schedule