Audio Conferencing

Attention: AT&T Business has discontinued its AT&T Toll-Free Teleconferencing Services. As a result, NCDIT is no longer onboarding customers to this service, and existing customers will be unable to use the service effective March 15, 2025.  NCDIT, however, does offer the following replacement service options:

For additional information or questions about replacement service options, please send an email to tdm_qa@nc.gov. 

The N.C. Department of Information Technology’s audio conferencing is a pass-through service available via contracts with AT&T. The governing contracts for these services are negotiated to provide rates and terms favorable to the state.

As a subscriber, you interact directly with AT&T Communications for the provisioning and support of the audio-conferencing service and to ensure the accuracy of user account data.

Two services are available:

  • Toll-Free User Managed Audio Conferencing includes toll-free, full-featured, user-managed secure conferencing that is available on-demand.
  • Local Meet Me Conferencing includes non-secure, basic, low-cost conferencing that requires a reservation. 

Getting Help

SupportGet Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours24/7
Tab/Accordion Items

Features

Service Features
Toll-Free User Managed Audio Conferencing
  • Available through AT&T network services
  • Provides on-demand audio conferencing service using toll-free (8XX) access for all participants
  • 24/7 availability of conference bridges
  • Supports up to 125 participants per call arrangement
  • Secure conference calls using a conference passcode on a per-call basis
  • No reservations required once a toll-free arrangement is established
  • Conference bridge port charge paid by the audio conference subscriber (host)
  • Bridge port charge per minute is the same as the toll-free service charge
  • Subscriber pays a per-minute usage rate for each conferee
  • Initiator (host) pays for all long-distance charges associated with the call for all conferees (per-minute per conferee)
  • Conference call host-management features include lecture mode/Q&A, roll call and security code for the conference assigned by the host and used on a per-call basis
Local Meet Me Conferencing
  • A shared conference arrangement that is not secure
  • Conference line options allow up to 30 or 150 participants
  • Available in several AT&T metropolitan service areas

Benefits

Service Benefits
Toll-Free User Managed Audio Conferencing
  • Unlimited audio conference arrangements available to state of North Carolina customers
  • Each audio conference arrangement provides secure access using a host passcode and a conference access code assigned to the call host
  • No monthly recurring charges; users only pay for the minutes used for each conference call
Local Meet Me Conferencing
  • Low-cost affordability
  • Easy to use from any touchtone or rotary dial telephone

AT&T Business has discontinued its AT&T Toll-Free Teleconferencing Services. As a result, NCDIT is no longer onboarding customers to this service, and existing customers will be unable to use the service effective March 15, 2025.  NCDIT, however, does offer the following replacement service options:

For additional information or questions about replacement service options, please send an email to tdm_qa@nc.gov. 

Support Process
  • Contact the vendor for support related to Toll-Free User Managed Audio Conferencing
  • Submit a ticket using the NCDIT Service Portal for Meet-Me Conferencing setup support or contact the NCDIT Service Desk at 919-754-6000.
  • Support resources are available through AT&T Communications.
Service Support HoursSupport for the service is available 24/7.
Service Availability
  • Toll-Free User Managed Audio Conferencing is available 24/7 after the initial setup.
  • Local Meet Me Conferencing is available 24/7 once the reservation has been established. Reservations are available 8 a.m. to 5 p.m., Monday through Friday, except for holidays.
Standard Maintenance WindowsDependent on AT&T Communications
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Advisory Board. 
  • The agency's admin for this service will support communications to the agency users of the service..
Service Level Agreements

Because audio conferencing is a pass-through service whereby NCDIT customers interact directly with AT&T Communications for provisioning and support of the service, NCDIT cannot commit to service level agreements, such as provisioning and resolution times.

NCDIT Global Service Level Agreement

  • Approved rates for this service are published in the NCDIT Rate Schedule.
  • Additional costs could include the initiator (host) paying long-distance charges associated with the call for all conferees (per-minute, per conferee)

View NCDIT Rate Schedule

Training & Help 

None

Other Related Links

None

Related NCDIT Services

Not available