Wireless Local Area Network

The N.C. Department of Information Technology’s wireless local area network service extends the local area network of your agency's facility to wireless devices. Employees with wireless devices and proper security privileges can use your agency’s WLAN wherever they are in the building. Authorized guests are granted guest access privileges, which only provide internet access. 

NCDIT’s network operations team provides design, implementation, remote monitoring and management of a customer's WLAN infrastructure from NCDIT’s network operations center. During the design phase, the team determines the number and location of access points based on coverage and wireless device counts to provide optimum speed and access.

A WLAN includes IEEE 802.11-compliant wireless access points that communicate through the air with wireless network interface cards in laptops and other wireless devices. As a shared technology, a WLAN offers no guarantee of consistent bandwidth or performance.

Order Wireless Local Area Network

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
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Features

  • A fully managed service that meets state security standards and policies
  • Includes all the hardware and software components required for WLAN service
  • WLAN deployment tailored to your agency’s individual requirements for coverage and security
  • Based on ITIL methodologies for incident, problem, change, configuration and release management processes
  • 24/7 support via the NCDIT Service Desk and Incident Management Center
  • Routine maintenance of the infrastructure, resulting in optimum network performance and stability
  • Proactive WLAN performance management and troubleshooting, including performance alerts on such items as bandwidth, configuration, RF coverage and interference
  • Remote troubleshooting of wireless performance issues
  • Network monitoring and fault management
  • Configuration management and archive
  • Performance and availability management
  • Support for two types of wireless users in compliance with statewide IT security policies and standards:
    • Secured users (such as employees and contractors)
    • Non-secured users (such as guests with only internet access)

Benefits

  • Improved productivity with authorized users connected to critical business information wherever they are in an agency's office building
  • Enhanced collaboration through sharing information in conference rooms or wherever users are
  • Increased user productivity from a fully managed service that ensures network reliability
  • Optimized network performance through services based on business needs identified during the design consultation and network assessment

Request Process

To request this service, complete the WLAN Service Request Form and submit it using the NCDIT Service Portal.

Authorization

  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services
Other Technical Requirements & Prerequisites Each customer location must meet NCDIT minimum standards, including documentation, wiring, power, HVAC, access and security.
Customer Responsibility
  • Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. 
  • The staff and agency receiving services are also responsible for:
    • Defining requirements
    • Determining service level offering
    • Subscribing to NCDIT's Wide Area Network service
  • Designating a 24/7 point of contact for NCDIT

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 2-3 business days.
Turnaround Time
  • The service team should be able to complete a well-defined service request within 30-45 days upon successful completion of assessment and design activities.
  • Procurement and licensing steps required before the delivery of services may extend the timeline.  

Customers

Suggested For Any state or local government agency as well as educational institutions
Required For NCDIT optimized agencies
Spotlight Customers
  • N.C. Department of Natural and Cultural Resources
  • N.C. Department of Administration 
  • N.C. Office of State Budget and Management

Support Process

Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.

Service Support Hours Support for the service is available 24/7.
Service Availability The service is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows
  • Sundays: 4 a.m. to noon
  • Thursdays: 4-7 a.m.
  • Weekdays: 6 p.m. to 7 a.m. for customer edge hardware updates
  • Site-specific and service-specific changes may be coordinated with customers at non-standard times.
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Approval Board. 
  • The agency's admin for this service will support communications to the agency users of the service..
Service Level Agreements Wireless Local Area Network Service Level Agreement

  • Approved rates for this service are published in the NCDIT Rate Schedule.
  • One charge per month is based on the number of access points.
     

View NCDIT Rate Schedule

Training & Help 

None

Other Related Links

Related NCDIT Services