The N.C. Department of Information Technology’s Cloud Services offers a secure, standardized and scalable approach for North Carolina state agencies to deploy and manage applications in the cloud. This enterprise service simplifies cloud adoption while ensuring compliance with state and industry security standards.
NCDIT currently supports all three major cloud providers:
• Amazon Web Services (AWS)
• Microsoft Azure
• Google Cloud Platform (GCP)
To empower customers with self-service capabilities, NCDIT’s Cloud Services’ service catalog includes self-service provisioning and consumption of infrastructure components.
When you are ready to migrate applications to a cloud environment, NCDIT’s Cloud Services team will review your design, assess your security posture and provide the necessary guidance to support you throughout your cloud adoption journey.
Getting Help
| Support | Get Technical Support NCDIT Service Desk: 919-754-6000 |
|---|---|
| Support Hours | 24/7 |
Features
- Managed infrastructure: Includes fully managed networking and security services.
- Self-service access: Provides direct access to your cloud portal to manage resources such as compute and storage.
- NCDIT-managed services: Offers an option to leverage NCDIT-managed services in the cloud, including:
Benefits
- NCDIT Cloud Services has established contracts with Amazon Web Services, Microsoft Azure and Google Cloud Platform, which saves you time and effort managing this activity.
- NCDIT's cloud security architecture ensures a highly secure environment that helps you meet various compliance requirements. This architecture also provides all your connectivity requirements.
- Cloud Services unburdens you from provisioning and managing infrastructure, so you can focus on your applications.
- Billing for Cloud Services is included in the monthly billing that agencies already receive, and the cloud vendor and service codes are categorized to make it easy to identify the cloud charges.
- Usage-based cost models provide savings for short-lived use cases and development footprints.
- A cloud presence with properly designed applications can provide a more cost-effective environment than in-house deployments.
- Direct Connect for AWS Cloud optimizes system performance, which enables high-throughput network connectivity between the state’s network and NCDIT’s cloud providers.
- Cloud Services extends the functionality of the state data centers and network by seamlessly integrating legacy systems with multiple clouds.
- Capacity of cloud resources can be easily expanded to meet demand.
Request Process
To request this service, use any of the following methods:
| Option | Request Process |
|---|---|
| AWS Self-Service | Submit the AWS Onboarding request form via the NCDIT Service Portal. |
| Azure and Google Cloud Platform | Submit the Azure and GCP Onboarding request form via the NCDIT Service Portal. |
| Any Provider | Submit the following documents and using the NCDIT Service Portal: |
Authorization
- Onboarding requests typically require approval from the requesting agency’s CIO or their delegate, as well as from the agency’s security liaison or their delegate.
- Security change requests can only be submitted by the requesting agency’s security liaison or their delegate.
- Application change requests can only be submitted by the respective application owner.
- Decommissioning requests can only be initiated by the respective application owner and will require approval from the requesting agency’s CIO or their delegate.
- Any staff with access to the NCDIT Service Portal may engage the team for support or information.
Requirements & Customer Responsibility
| Required NCDIT Services | N.C. Identity Management (NCID) |
|---|---|
| Other Technical Requirements & Prerequisites | Pre-requisites for provisioning include:
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| Customer Responsibility | Ensure that appropriate subject matter experts are available for security and design review sessions. |
Expected Delivery
| Acknowledgment Time | The service team should acknowledge a service request within 24 hours after receiving the onboarding form. |
|---|---|
| Turnaround Time | The Cloud Services team typically reviews the request and schedules a security and design review session within 2-3 days after the customer completes the pre-requisites for provisioning. |
Customers
| Suggested For | Any state or local government agency as well as educational institutions |
|---|---|
| Required For | None |
| Spotlight Customers |
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| Support Process | Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000. Authorized application owners can submit a service request to:
Authorized security approvers can:
Consulting is provided during and after system set-up. |
|---|---|
| Service Support Hours | Support for the service is available 24/7. |
| Service Availability | The service is available 24/7, excluding planned outages and maintenance windows. |
| Standard Maintenance Windows |
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| Service Communications |
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| Service Level Agreements | NCDIT Global Service Level Agreement |
- Approved rates for this service are published in the NCDIT Rate Schedule.
- Additional costs include the cloud service provider charges for monthly consumption.
Training & Help
None
Other Related Links
- Cloud Services Onboarding Form
- Network Architecture Diagram
- Network Security Request Form
- Exception Form B - Standards
- Exception Form C - Security
- General DNS Request