The N.C. Department of Information Technology offers comprehensive digital strategy and usability Services to help agencies deliver clear, accessible and digital experiences for the people of North Carolina.
Our consultants provide expert guidance to ensure that public-facing websites and digital services are intuitive, inclusive and aligned with each agency’s mission and statewide digital standards.
These services are available to any agency seeking to modernize its digital presence, increase usability and meet the evolving expectations of North Carolina residents.
Request Digital Strategy & Usability Services
Getting Help
| Support | Get Technical Support NCDIT Service Desk: 919-754-6000 |
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| Support Hours | 7 a.m. to 6 p.m. weekdays |
Features
- Assessment and analysis: Comprehensive evaluation of current digital assets and strategies to identify strengths and areas for improvement
- Strategic roadmap: Development of a detailed roadmap for digital transformation, including actionable steps and milestones
- User research and personas: Conducting research to understand user needs and creating detailed personas to guide design decisions
- Journey mapping: Mapping user journeys to identify pain points and opportunities for improvement
- Prototyping and testing: Developing and testing prototypes to refine user experiences
- Content strategy: Reviewing existing content for relevance and effectiveness and developing new content to meet user needs
Benefits
A digital strategy ensures that your website is designed with the user in mind. This makes it easier for them to find information and complete tasks online, leading to higher satisfaction and engagement. By understanding the needs and behaviors of your constituents, you can create intuitive, accessible and user-friendly digital experiences that result in:
- A consistent, strategic approach to digital communication and service delivery
- Higher task completion rates and fewer support calls from users
- Improved public trust and satisfaction with digital services
- Compliance with state and federal accessibility requirements
Request Process
To request this service, or for more information, submit a ticket using the NCDIT Service Portal.
Authorization
Please contact the service team for more information.
Requirements & Customer Responsibility
| Required NCDIT Services | None |
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| Other Technical Requirements & Prerequisites | None |
| Customer Responsibility |
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Expected Delivery
| Acknowledgment Time | The service team should acknowledge a service request within about 2 business days. |
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| Turnaround Time | Turnaround time varies, depending on the complexity of the project. |
Customers
| Suggested For | Any state agency, board or commission or local government |
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| Required For | None |
| Spotlight Customers |
| Support Process | Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000. |
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| Service Support Hours | Support for the service is available 8 a.m. to 5 p.m. weekdays, excluding state holidays. |
| Service Availability | The service is available during normal business hours. |
| Standard Maintenance Windows | Not applicable |
| Service Communications |
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| Service Level Agreements | Not applicable |
There is no cost to the state agency for this service. Costs, however, may apply for custom development.
Training & Help
None
Other Related Links
None