The state of North Carolina is dedicated to creating accessible and user-centered digital experiences that promote universal access and efficiency for all users.
Our Digital Accessibility & Usability Support service is designed to help your agency, department or organization build, maintain and enhance your digital platforms with a focus on accessibility, design and creating user experiences that work for everyone.
Our service includes three offerings:
- Digital accessibility testing
- Digital accessibility consultation
- Digital accessibility training and education
Request Digital Accessibility & Usability Support
Getting Help
| Support | Get Technical Support NCDIT Service Desk: 919-754-6000 |
|---|---|
| Support Hours | 8 a.m. to 5 p.m. weekdays |
Features
Accessibility Audits & Testing
- Comprehensive evaluations of websites, applications, digital services and documents identify accessibility and barriers.
- Manual and automated testing use industry-leading tools and techniques.
- User testing with assistive technology, include screen readers, keyboard navigation and voice recognition software.
- Prioritization of remediation steps ensure compliance with Web Content Accessibility Guidelines and Americans with Disabilities Act standards.
Guidelines & Best Practices Consultation
- Expert consultation provides implementing digital accessibility and user experience best practices.
- Guidance supports integrating inclusive design principles throughout development cycles.
- Custom accessibility and user experience recommendations are tailored to organizational needs.
- Regular updates support emerging trends and regulatory changes in digital accessibility.
Training & Education
- Workshops and training sessions help developers, designers, content editors and stakeholders on accessibility principles, Web Content Accessibility Guidelines compliance and usability techniques.
- Hands-on sessions use real-world scenarios and assistive technology demonstrations.
Benefits
Improved User Experience
Addresses accessibility concerns and incorporating universal design, organizations can create digital solutions that cater to a diverse range of users and ensure ease of use and engagement.
Legal Compliance and Risk Mitigation
Ensures compliance with accessibility standards, such as Web Content Accessibility Guidelines, Section 508 and the Americans with Disabilities Act, to help organizations meet legal requirements, which reduces the risk of lawsuits and complaints.
Enhanced Brand Reputation
Demonstrates a commitment to digital accessibility, enhances public trust and strengthens an organization’s reputation as a leader in accessibility and user experience.
Universal Design
Ensures that products and services are usable by as many people as possible, regardless of ability, age or technical ability. It acknowledges that human abilities vary.
Integrating universal design principles:
- Reduces barriers to digital participation
- Creates flexible solutions that adapt to users’ needs and preferences
Cost Savings & Operational Efficiency
Identifies and addresses accessibility and usability issues early in the development process, minimizes the cost of remediation and reduces customer support inquiries through:
- Simplified navigation: Well-designed interfaces allow users to find what they need quickly, which reduces frustration and the likelihood of needing assistance.
- Clear labels and instructions: Straightforward language and clear instructions help users understand how to use a service without confusion.
Request Process
To request this service, or for more information, submit a ticket using the NCDIT Service Portal.
Authorization
Please contact the service team for more information.
Requirements & Customer Responsibility
| Required NCDIT Services | None |
|---|---|
| Other Technical Requirements & Prerequisites | None |
| Customer Responsibility | Customers must perform actual remediation of accessibility issues and contact the Digital Solutions team through the NCDIT Service Portal if support is required. |
Expected Delivery
| Acknowledgment Time | The service team should acknowledge a service request within about 2-3 business days. |
|---|---|
| Turnaround Time | Turnaround time varies, depending on the complexity of the project, audit and established project plan. |
Customers
| Suggested For | Any state or local government agency as well as educational institutions. |
|---|---|
| Required For | None |
| Spotlight Customers | None |
| Support Process | Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000. |
|---|---|
| Service Support Hours | Support for the service is available 8 a.m. to 5 p.m. weekdays, excluding state holidays. |
| Service Availability | The service is available during normal business hours. |
| Standard Maintenance Windows | Not applicable |
| Service Communications | Not applicable |
| Service Level Agreements | Not applicable |
There is no cost for this service.
Training & Help
None
Other Related Links
None