The structure and location of data is typically complex, making it difficult to use for many. Pulling together related and relevant data from multiple sources – spreadsheets, relational databases, non-relational databases and data warehouses – that reside on premises and in the cloud is often challenging. 

Tableau simplifies organizing, managing, visualizing and understanding data – even for non-technical users. It is an industry leader with a reputation for letting you easily access and consolidate data from multiple data sources into a single view. Use views to perform more comprehensive analysis and create visualizations to glean meaningful insights.

Request Tableau

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
Tab/Accordion Items


  • Tableau has three offerings. Desktop and web-based versions are delivered through NCDIT-managed servers. A mobile version offers data analysis and visualization while on the go.
  • Up-to-date dashboards provide interactive visualizations of data in multiple layouts that you can easily share.
  • Drag-and-drop integration lets you create visuals in minutes as well as create custom data fields.
  • Filters and nested sorting let you see insights on segments of a data set.
  • Natural language queries allow you to run searches and receive relevant answers, both in text and graphics.
  • On-demand and advanced capabilities for search, analysis, charting and reporting include:
    • Extensive charting: bar, pie, Gantt, bullet, motion, histogram, treemap, box plot and trend lines
    • Mapping capabilities: geographic maps, heat maps, flow, Choropleth and point distribution
  • Advanced integration capabilities include:
    • Email, Active Directory and external service integrations
    • Extensive APIs to extend functionality and support for many data connectors, including SQL Server, MemSQL, Hadoop, Amazon Athena, Cloudera, Presto, Salesforce, Google Sheets and Dropbox
    • Support for extract, transform and load (ETL) processes and refreshes as well as access controls through governance and monitoring


  • Make informed, data-driven business decisions faster.
  • Generate reports quickly to provide leadership with information necessary for prompt decision-making. 
  • Join multiple data sets, analyze data and create visualizations easily. No coding knowledge is required, and non-technical users can quickly learn Tableau. 
  • The simple drag-and-drop interface makes it easy for you to visualize data with numerous visualization options that provide an enjoyable user experience.
  • IT departments and analysts realize increased operational efficiency by spending less time responding to data requests and more easily managing governance. 
  • Access large volumes of data and conduct analysis without impeding the performance of your organization’s server or network.

Request Process

To request this service, or for more information, submit a ticket using the NCDIT Service Portal.


  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services None
Other Technical Requirements & Prerequisites


  • Microsoft Windows 8/8.1, Windows 10 (x64)
  • 2 GB memory
  • 1.5 GB minimum free disk space
  • CPUs must support SSE4.2 and POPCNT instruction sets


  • macOS Mojave 10.14, macOS Catalina 10.15, and Big Sur 11.4+
  • Intel processors
  • M1 processors under Rosetta 2 emulation mode
  • 1.5 GB minimum free disk space
  • CPUs must support SSE4.2 and POPCNT instruction sets
Customer Responsibility
  • Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. 
  • The staff and agency receiving services are also responsible for coordination with their desktop team to install Tableau on desktops. To be a server tenant, you must contact your agency security team to allow access to Tableau server.

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 2-3 business days.
Turnaround Time
  • The service team should be able to complete a well-defined service request within about a week.
  • Procurement and licensing steps required before the delivery of services may extend the timeline.  


Suggested For Any state or local government agency as well as educational institutions
Required For None
Spotlight Customers
  • N.C. Department of Information Technology 
  • N.C. Department of Health and Human Services 
  • N.C. Department of Administration
  • N.C. Department of Commerce
  • N.C. Department of Natural and Cultural Resources 
  • N.C. Department of Insurance 
  • N.C. Department of Transportation 
  • N.C. Department of Public Instruction 
  • N.C. Department of Public Safety 
  • N.C. Department of Parks and Recreation 
  • N.C. Office of State Human Resources
  • North Carolina Community College System 
  • North Carolina State University

Support Process
  • Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.
  • NCDIT provides license assignment, Web access to the Tableau server, documentation on best practices and self-help resources.
  • Training resources are provided self-service to staff, and the agency will need to designate staff to support the responsibilities of the administrator role.  
Service Support Hours Support for Tableau is available 24/7.
Service Availability Tableau is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows
  • Wednesdays 4-7 a.m. 
  • Saturdays 4 a.m. to noon
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Advisory Board. 
  • The agency's admin for this service will support communications to the agency users of the service..
Service Level Agreements Tableau Service Level Agreement

  • There is currently not a cost for Tableau. It is anticipated that starting July 2024, there will be a cost for using this service.
  • Potential costs could include:
    • Tableau agency administrator(s) technical staff
    • End user training