Enterprise Service Bus

The N.C. Department of Information Technology’s Enterprise Service Bus, Boomi, is a proven, multi-tenant cloud enterprise integration service platform for connecting and transforming both cloud and on-premise applications and data sources.

Use Boomi to:

  • Move to the cloud quickly and cost effectively by building, testing and deploying integrations
  • Integrate a large portfolio of internal and external applications and databases
  • Pass data between systems and communicate with each other using native middleware functionality
  • Integrate your customer relationship management application with other applications
  • Replace legacy integration systems
  • Connect applications with legacy databases through application programming interface-led connectivity
  • Build or use preexisting integration connectors between systems
  • Eliminate manual data entry between different departments' software applications

Request Enterprise Service Bus

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
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  • Boomi’s Atmosphere integration platform includes five components:
    • Integration – Use Boomi’s Atom Cloud to integrate any applications and data across Boomi’s Atom Cloud, public or private cloud, and on-premises.
    • Master Data Hub – Synchronize and cleanse data with Boomi’s master data management consolidated repository.
    • Business-2-Business/EDI Management – Securely manage integration with partners using Boomi’s B2B/EDI tool.
    • API Management – Design, secure and scale APIs with complete control using Boomi’s API management.
    • Flow – Build, deploy and manage workflow applications using Boomi’s low-code workflow automation.
  • NCDIT provides a private Boomi Atom Cloud  containing a master multi-tenant in which each agency has its own pre-configured space where agency-specific connectors can be set up. 
  • Highly scalable, distributed processing runtime supports large volumes of data.
  • Boomi’s cloud-based master data management platform centrally connects all your data sources.
  • Two types of connectors (application and technology) using standard mechanisms (ODBC, REST and SOAP API) enable connectivity to almost any application and data in the cloud or on-premises. 
  • Build your own connectors, using Boomi’s connector SDK, to support the integration processes.
  • Integrations already exist for Amazon SQS, Microsoft’s Azure Service Bus services and Pivotal’s RabbitMQ.
  • The low-code development environment, coupled with an intuitive drag-and-drop mapping tool, pre-built integration processes and reusable components, enables efficient support for a vast number of integration needs.
  • Advanced developer tools support complex and specialized integration scenarios. 


  • Better strategic, operational and legislative decisions are leveraging comprehensive analytics derived from high-quality, consolidated data sources, based on governance best practices. 
  • Data silos within your legacy infrastructure are replaced by seamless data flow integration throughout your organization. 
  • Proper connectivity and smooth data exchange are ensured when migrating and consolidating data. 
  • Integration projects for on-premise and cloud applications, data sources and devices across your organization are developed with ease and in less time. 
  • The transformation and mapping process is simplified in integrating SQL databases and ERP systems such as Netsuite, SAP and Salesforce. 
  • Fewer technical users are required to rapidly roll out new integrations and changes due to Boomi’s ease of use, low-code development and pre-made templates for the most common scenarios. 
  • Greater IT efficiency results from Boomi’s time-saving low-code model, which accelerates project completion and enables IT staff to work on other projects. 
  • Manual effort and cost overruns associated with the development time in writing code are reduced. 
  • Costs associated with maintaining software on-premises are eliminated. 
  • Operational efficiency is increased by transitioning to the cloud for shared services and collaboration. 

Request Process

To request this service, or for more information, submit a ticket using the NCDIT Service Portal.


Chief information officers or higher authority are authorized to request this service.

Requirements & Customer Responsibility

Required NCDIT Services None
Other Technical Requirements & Prerequisites None. NCDIT provides an enterprise solution that consists of a private Atom cloud with multi-tenancy and private space for every agency. Agencies can work with NCDIT if they need their own Boomi infrastructure.
Customer Responsibility Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. 

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 2-3 business days.
Turnaround Time
  • The service team should be able to complete a well-defined service request within about a week.
  • Procurement and licensing steps required before the delivery of services may extend the timeline.  


Suggested For Any state or local government agency as well as educational institutions
Required For None
Spotlight Customers
  • N.C. Department of Health and Human Services
  • N.C. Office of the State Controller
  • N.C. Department of Public Instruction

Support Process
  • Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.
  • NCDIT provides documentation on best practices and self-help resources, governance, license provisioning, assistance procuring the solution and administrative support for server access.
Service Support Hours
  • Support for the production environment is available 24/7.
  • Support for the non-production environment is 8 a.m. to 5 p.m. weekdays.
Service Availability Boomi is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows Sundays: 4 a.m. to noon
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Advisory Board. 
  • The agency's admin for this service will support communications to the agency users of the service..
Service Level Agreements NCDIT Global Service Level Agreement

  • Approved rates for this service are published in the NCDIT Rate Schedule.
  • External site: $182.53 per connector per month. This includes the infrastructure for Boomi Atom Cloud, Boomi Enterprise Premier license and NCDIT’s technical support for Boomi.
  • Additional costs could include: 
    • Connecters required for an agency
    • Boomi consultant support, as needed 
    • Boomi infrastructure if the customer desires to procure its own environment verses leveraging the NCDIT Atom Cloud
    • Training
    • Staff to support the responsibilities of the administrator role

View NCDIT Rate Schedule

Use Boomi to:

  • Modernize legacy systems and move to the cloud
  • Deploy or integrate on-premises or cloud applications
  • Improve data quality or extend data centers to the cloud
  • Integrate with customers or business partners

More than 100 Boomi-supported connectors serve more than 1,500 applications. NCDIT-supported connectors include:

  • Amazon Web Services
  • APIs and protocols
  • Big data
  • Cloud computing
  • CRM
  • Database
  • Google Cloud
  • Hadoop
  • IOT
  • Jira
  • Kafka
  • Marketo
  • Microsoft
  • MongoDB
  • Netsuite
  • Oracle E-Business Suite
  • Salesforce
  • SAP
  • ServiceNow
  • Shopify
  • Snowflake
  • Solace
  • WorkDay
  • LDAP/Active Directory

Additional details:

  • API management is simplified by creating, publishing, monitoring, integrating and centrally managing APIs in a single scalable platform.
  • Development efforts are maximized by utilizing Boomi’s community crowd-sourced recommendations. 
  • Boomi Cloud has FedRAMP authorization. The on-premise version is in the process of being FedRAMP compliant. Both are included at no additional cost.
  • Boomi’s suggestions and best practices resources include:
    • Boomi Suggest for automated data mapping
    • Boomi Filter Suggest for automated connector configuration
    • Boomi Resolve for simplified error resolution
    • Boomi Assure for automated regression testing