Audio Conferencing

• Available through AT&T network services
• Provides on-demand audio conferencing service using toll-free (8XX) access for all participants
• 24/7 availability of conference bridges
• Supports up to 125 participants per call arrangement
• Secure conference calls using a conference passcode on a per-call basis
• No reservations required once a toll-free arrangement is established
• Conference bridge port charge paid by the audio conference subscriber (host)
• Bridge port charge per minute is the same as the toll-free service charge
• Subscriber pays a per-minute usage rate for each conferee
• Initiator (host) pays for all long-distance charges associated with the call for all conferees (per-minute per conferee)
• Conference call host-management features include lecture mode/Q&A, roll call and security code for the conference assigned by the host and used on a per-call basis

• A shared conference arrangement that is not secure
• Conference line options allow up to 30 or 150 participants
• Available in several AT&T metropolitan service areas

• Unlimited audio conference arrangements available to state of North Carolina customers
• Each audio conference arrangement provides secure access using a host passcode and a conference access code assigned to the call host
• No monthly recurring charges; users only pay for the minutes used for each conference call

• Low-cost affordability
• Easy to use from any touchtone or rotary dial telephone

• To request this service, complete the TO-5 Telephone Order Request Form and submit it using the NCDIT Service Portal. 
• The request fulfillment group then processes the request and provides you with confirmation and conference bridge access information via email.
• The service provider also mails complete dialing instructions within two weeks of order fulfillment.

• Reservations are made on a first-come, first-serve basis.
• Requests must be submitted by email to its.call.reservation@its.nc.gov at least 24 hours before the conference call is required.
• Information to be submitted includes:
  • The conference leader's name and telephone number
  • The requester's name and telephone number
  • The contact person's email address
  • Date, beginning and ending time of call
  • Valid 10-digit state government telephone number to which charges will be billed
• Obtain a printable copy of the Local Meet-Me Conference Call Request Form that can be used for submitting requests.
• Customers should not attempt to reuse a Meet-Me Conference number without verifying that it is available with the state telephone operators. 

• Contact the vendor for support related to Toll-Free User Managed Audio Conferencing
• Submit a ticket using the NCDIT Service Portal for Meet-Me Conferencing setup support or contact the NCDIT Service Desk at 919-754-6000.
• Support resources are available through AT&T Communications.

• Toll-Free User Managed Audio Conferencing is available 24/7 after the initial setup.
• Local Meet Me Conferencing is available 24/7 once the reservation has been established. Reservations are available 8 a.m. to 5 p.m., Monday through Friday, except for holidays.

• Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Advisory Board. 
• The agency's admin for this service will support communications to the agency users of the service..

Because audio conferencing is a pass-through service whereby NCDIT customers interact directly with AT&T Communications for provisioning and support of the service, NCDIT cannot commit to service level agreements, such as provisioning and resolution times.

NCDIT Global Service Level Agreement