NCDIT’s AI chatbot service provides an easy-to-deploy chatbot that helps agencies enhance user engagement and streamline information access.
The AI chatbot is delivered as a JavaScript-based widget that can be seamlessly embedded into any website, requiring no additional hosting or maintenance costs. It uses advanced Natural Language Processing (NLP) and Retrieval-Augmented Generation (RAG) to generate accurate responses based solely on the agency’s website content.
Automated site crawling ensures the chatbot’s knowledge base stays up to date, while built-in safeguards maintain response accuracy. Agencies also have the option to customize responses as needed, allowing for tailored communication.
Getting Help
| Support | Get Technical Support NCDIT Service Desk: 919-754-6000 |
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| Support Hours | 7 a.m. to 5 p.m. weekdays |
Features
- Seamless website integration – easily embed on your agency's website for direct user interaction.
- Content-based responses with guardrails – uses Retrieval-Augmented Generation (RAG) to generate responses solely based on the content of your site, with safeguards in place to ensure responses accurately reflect your site's information.
- Automated site crawling – regularly scans and indexes website content to keep the AI chatbot's knowledge base up to date.
- Optional response customization – customize responses if needed, to allow for tailored messaging while keeping automation in place.
Benefits
- Improved accessibility - ensures users can quickly find information anytime and improves access to essential resources for all users.
- Enhanced user experience - instant responses and intuitive interactions enhance user satisfaction and make navigating agency websites more efficient.
- Time and resource efficiency - automating common inquiries reduces the workload on staff, allowing them to focus on more complex tasks while improving response times for users.
- Scalability across agencies - deployment across multiple agencies allows for consistent support and information access while minimizing development and maintenance.
- Low cost - customer agencies only need to cover consumption costs, as hosting and maintenance are fully managed, making the service an affordable and hassle-free solution.
- Measure and improve - valuable analytics help you identify the questions your users ask most often and empower you to improve the associated critical responses.
Request Process
To request this service, or for more information, submit a ticket using the NCDIT Service Portal.
Authorization
- Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements.
- Any staff with access to the NCDIT Service Portal may engage the team for support or information.
Requirements & Customer Responsibility
| Required NCDIT Services | None |
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| Other Technical Requirements & Prerequisites | None |
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Expected Delivery
| Acknowledgment Time | The service team should acknowledge a service request within 2-3 business days. |
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| Turnaround Time | Turnaround time varies, depending on the complexity of the project. |
Customers
| Suggested For | Any state agency, board or commission |
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| Required For | None |
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| Support Process | Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000. |
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| Service Support Hours | Support for the service is available 7 a.m. to 5 p.m. weekdays. |
| Service Availability | The service is available 24/7, excluding planned outages and maintenance windows. |
| Standard Maintenance Windows | None |
| Service Communications | Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Advisory Board. |
| Service Level Agreements | NCDIT Global Service Level Agreement |
Billed per million tokens at varying rates depending on input/output/cached output.