NCXCloud

NCXCloud is an on-premise content services platform that can seamlessly connect content and distribute it to users across multiple connected systems within state agencies, counties, universities and hospitals. Administrative functions include limiting access to certain content and providing full access control based on user requirements. 

Accessing information is fast, secure and reliable. Users can easily locate, access, capture, manage, automate and deliver content. Data can be extracted from content to support user analysis and reporting requirements. Content can be viewed in web browsers, and reports can be printed partially or in total. While improving access to content, the service also enables organizations to reduce the costs associated with storage, hardware and software licenses.

Please note: NCDIT is no longer onboarding customers to this service as it transitions to a modernized service platform.

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
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Features

  • Content created and stored in different systems is made widely available. 
  • Access to content is easy with data extraction tools, quick access buttons and full search capabilities (from simple to complex searches).
  • NCXCloud is accessed through web browsers with a password and a Resource Access Control Facility (RACF) ID which provides content access control and auditing functionality for IBM z/OS systems.
  • Several options are available for viewing document content. Users can apply a query to create a view of specific content, apply a content-view based on user requirements or transform the document. These documents can be downloaded, emailed or sent to a designated printer or a specific driver.
  • Users can re-purpose content into a format that better meets their needs by extracting selected pieces of information from a document and packaging them into a deliverable output file (e.g., .csv, .xml, .txt) for downloading to their computer.
  • Indexing makes it easier for users to find relevant information within a large document by breaking down the document into smaller sections. Sections can include the entire document, particular pages of a document or individual pieces of a document.
  • Multiple versions of content can be stored and maintained to support users’ requirements. This information can be accessed quickly and easily by authorized users.
  • Tasks can be simplified by fully automating them with either scripts or a combination of scripts and scheduled tasks. For example, content can be downloaded every morning, or a subset of data can be extracted from a report on the last day of the month. 
  • NCXCloud maintains secure encrypted data connections with TLS and SSL.

Benefits

Operational efficiency increases due to the ability to share and manipulate document content across different computing platforms and between departments compared to the time required and cost associated with mailing files.

Request Process

NCDIT is no longer onboarding customers to this service as it transitions to a modernized service platform.

Authorization

  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services None
Other Technical Requirements & Prerequisites

None

Customer Responsibility Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. 

Expected Delivery

Acknowledgment Time NCDIT is no longer onboarding customers to this service as it transitions to a modernized service platform.
Turnaround Time

NCDIT is no longer onboarding customers to this service as it transitions to a modernized service platform.

Customers

Suggested For Any state or local government agency as well as educational institutions
Required For None
Spotlight Customers Not available

Support Process

Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.

Service Support Hours

Support for the service is available 24/7.

Service Availability The service is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows Sundays: 4 a.m. to noon
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Approval Board. 
  • The agency's admin for this service will support communications to the agency users of the service..
Service Level Agreements NCDIT Global Service Level Agreement

NCDIT is no longer onboarding customers to this service as it transitions to a modernized service platform.

Training & Help

*Requires access, which can be requested via the NCDIT Service Portal.

Other Related Links

Related NCDIT Services

Not available