The N.C. Department of Information Technology’s Toll-Free Inbound Telephone service operates on the highly popular switched access technology, known as public switched telephone network (PSTN). For more than a century, telephone lines around the world have operated using this traditional and highly dependable technology.
PSTN is limited to transmitting voice data and requires establishing a dedicated communication channel between each telephone to transmit data. The more recent telecommunications technology alternative to PSTN is VoIP, which allows for services such as video conferencing, call recordings and more.
Toll-free inbound calling is available to any organization that has a low total inbound call volume that can be supported over existing PSTN telephone lines. This pass-through service is made available to customers by way of negotiated contracts with commercial service providers. The governing contracts for these services are negotiated to provide rates and terms favorable to the state.
- Supports intrastate and interstate switched calling.
- Inbound toll-free calls are routed to a termination location of your choice (e.g., customer service, technical support).
- Inbound toll-free calls can originate from anywhere in the U.S.
- Inbound service is automatically provisioned for customers who subscribe to our local telephony services.
- The service is convenient to use for your customers and state employees.
- Toll-free numbers make it easy for customers to call and inquire about your services when they know the call is free.
- When employees are traveling, expenses are minimized by avoiding the cost of collect calls or phone card calls.
- Power outages do not prevent people from making phone calls.
- Slow internet speeds will not hurt call quality.
- Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements.
- Any staff with access to the NCDIT Service Portal may engage the team for support or information.
Requirements & Customer Responsibility
|Required NCDIT Services||
|Other Technical Requirements & Prerequisites||
The staff and agency receiving services are also responsible for providing a 24/7 point of contact for NCDIT.
|Acknowledgment Time||The service team should acknowledge a service request within about 2-3 business days.|
|Suggested For||Any state or local government agency as well as educational institutions|
|Service Support Hours||
Support for the service is available 24/7.
|Service Availability||The service is available 24/7, excluding planned outages and maintenance windows.|
|Standard Maintenance Windows||
|Service Level Agreements||