Pager Service

The N.C. Department of Information Technology provides pager service plans and equipment from a commercial service provider to support the state's paging service requirements. Plans range from local area service to national coverage and offer both numeric and alpha-numeric pagers in analog and digital paging formats.

This pass-through service provides negotiated contracts with rates and terms favorable to the state. Pass-through means that, as a convenience to customers, NCDIT works with you to determine the viability of the pager service to meet your business needs and helps you with ordering the service through NCDIT.

Order Pager Service

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
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Features

  • Numeric and alpha-numeric pagers in analog and digital paging formats
  • Toll-free 800 number for paging when the user is outside the service area
  • Three-tiered voicemail
  • Group paging
  • Two-way paging
  • Mobile email
  • Hosted message notification alerts
  • Weather alerts
  • Loss protection
  • Optional features are also available 

Benefits

  • Reliable networks that are different than mobile networks and can transmit messages 150 miles
  • Pager transmitters enable communication in rugged and rural locations 
  • Powered by an easily replaceable AA battery
  • Low-cost affordability
  • Minimized security concerns since sensitive data is not stored
  • Easy to use with little to no training required
  • Ability to send the same message to multiple people at the same time

Request Process

To request this service, or for more information, submit a ticket using the NCDIT Service Portal.

Authorization

  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services None
Other Technical Requirements & Prerequisites None
Customer Responsibility
  • Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. 
  • The staff and agency receiving services are also responsible for:
    • Standardizing pager types to minimize user confusion and enhance cross-training (for information about pager types, see statewide IT contract 915B for Paging Service & Equipment)
    • Ensuring that adequate funding is available for hardware costs and setup fees
    • Accurately assessing the agency's projected paging requirements to get the best rate plan match
    • Placing orders directly with the service provider
    • Interacting directly with the vendor for ordering, provisioning, billing, warranty/repair issues, ongoing support and ensuring the accuracy of user account data

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within 3 business days.
Turnaround Time The service provider will complete delivery within 5 calendar days after receipt of the purchase order.

Customers

Suggested For Any state or local government agency as well as educational institutions
Required For Executive branch agencies
Spotlight Customers Not available

Support Process
  • Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.
  • Customers interact directly with the vendor for the provisioning of service and ongoing support. 
  • Customers interact with vendor to ensure accuracy of user account data.
  • User manuals and operating instructions are provided with each piece of equipment.
Service Support Hours

Support for the service is available 24/7.

Service Availability The service is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows Dependent on service provider
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Approval Board. 
  • Customers interact directly with the vendor for the provisioning of service and ongoing support. 
  • Customers interact with vendor to ensure accuracy of user account data.
  • The agency's admin for this service will support communications to the agency users of the service..
Service Level Agreements NCDIT does not commit to service level agreements, such as provisioning or resolution times. See statewide IT contract 915B for Paging Service & Equipment for more information.

Approved rates for this service are published in the NCDIT Rate Schedule.
 
View NCDIT Rate Schedule

Training & Help 

None

Other Related Links

Statewide IT Contract 915B: Paging Service & Equipment

Related NCDIT Services

Not available