Local Access Line Telephone

Local Access Line Telephone is a pass-through service made available to the N.C. Department of Information Technology’s customers through negotiated contracts with AT&T and CenturyLink. The governing contracts for these services are negotiated to provide rates and terms favorable to the state. 

On-site control equipment for providing primary access to local and long-distance calling is required for local access lines. This equipment includes either a key system or private branch exchange (PBX) for routing incoming calls to users and allowing individual users to place outgoing calls. 

Request Local Access Line Telephone 

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
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Local Access Line Telephone service is available as basic lines or with a combination of features including:

  • Hunting or rollover
  • Call forwarding
  • Direct Inward Dial (DID)
  • Central office-based (CO) voicemail

Digital service lines include:

  • Integrated Services Digital Network (ISDN) based Basic Rate Interface (BRI)
  • Primary Rate Interface (PRI)
  • Fractional or multi-span T-1 circuits (Megalink from AT&T or Clear Channel from CenturyLink)

See the Technical Information section on this page for a summary of the available Local Access Line Telephone services, features and more information.


  • Negotiated cost effective rates for local services covering 90% of the state through AT&T, Frontier and CenturyLink’s service areas. This includes Centrex service, ISDN PRI service and basic business lines.
  • Some contracts include free long-distance calling for larger geographic areas that are expanded from the normal calling area (not nationwide or statewide).
  • NCDIT communication services analysts simplify the process for customers to obtain the service.

Request Process

To request this service, complete the Telephone Service Request Form (TO-5) and submit it using the NCDIT Service Portal.


  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services None
Other Technical Requirements & Prerequisites None
Customer Responsibility
  • Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. The following information should be provided:
    • Service location (street address)
    • The actual number of users and incoming phone lines required
    • The system manufacturer and model number of existing phones, if available
  • The staff and agency receiving services are also responsible for providing a 24/7 point of contact.

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within 3 business days.
Turnaround Time
  • The service team should be able to complete a well-defined service request within about 45 days of receiving service request, upon successful completion of assessment and design activities.
  • Procurement and licensing steps required before the delivery of services may extend the timeline.  


Suggested For Any state or local government agency as well as educational institutions
Required For None
Spotlight Customers Not available

Support Process
  • Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.
  • After the order is placed, the selected service provider will provide the service in accordance with a standard work order. After the local access line(s) is installed, the service provider will provide all maintenance and repair.
  • NCDIT’s request fulfillment team supports customers through the entire process, including help with ordering the service.
Service Support Hours Support for the service is available 24/7.
Service Availability The service is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows Dependent on local access provider maintenance windows
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Advisory Board. 
  • The agency's admin for this service will support communications to the agency users of the service..
Service Level Agreements Due to the nature of this vendor contract, NCDIT is unable to commit to service level agreements, such as provisioning or resolution times.

Approved rates for this service are published in the NCDIT Rate Schedule.
View NCDIT Rate Schedule

The Local Access Line Telephone service consists of a range of analog and digital central office access lines that are normally used to connect stand-alone telecommunications equipment to the public switched telephone network. 

The Local Access Line Telephone service typically provides an individual, listed main directory-listed number regardless of the number of actual circuits. The function of sending individual calls to a main number and then to each successive telephone access line is performed by the service provider and is usually called "hunting." Hunting is normally required for two or more lines to be reached from a single published number. 

The following table provides a summary of the available Local Access Line Telephone services and features:

Service Type Included Features Capability
Basic Line - Analog    

Basic line - key system

Access only

Call forward and message waiting interface Allows calls to forward on busy/do-not -answer and allows line to activate message waiting lamp
Hunting Call rollover to each successive line
Basic line - PBX with hunting Call rollover to each successive line
Direct Inward Dialing line with direct numbers Allows calls to complete direct to users
Digital Line - BRI Digital line - 2 channels Two 64 kbps channels with 56 kbps actual throughput
Digital Line - PRI Digital line - 24 channels 24 64 kbps channels with 23 channels available
Channelized T-1 Digital lines - single channel One 64k bps channel with 56 kbps actual throughput, up to 48 individual channels

Training & Help 


Other Related Links

Telephone Service Request Form (TO-5)

Related NCDIT Services

Not available