Local Access Line Telephone is a pass-through service made available to the N.C. Department of Information Technology’s customers through negotiated contracts with AT&T and CenturyLink. The governing contracts for these services are negotiated to provide rates and terms favorable to the state.
On-site control equipment for providing primary access to local and long-distance calling is required for local access lines. This equipment includes either a key system or private branch exchange (PBX) for routing incoming calls to users and allowing individual users to place outgoing calls.
Local Access Line Telephone service is available as basic lines or with a combination of features including:
- Hunting or rollover
- Call forwarding
- Direct Inward Dial (DID)
- Central office-based (CO) voicemail
Digital service lines include:
- Integrated Services Digital Network (ISDN) based Basic Rate Interface (BRI)
- Primary Rate Interface (PRI)
- Fractional or multi-span T-1 circuits (Megalink from AT&T or Clear Channel from CenturyLink)
See the Technical Information section on this page for a summary of the available Local Access Line Telephone services, features and more information.
- Negotiated cost effective rates for local services covering 90% of the state through AT&T, Frontier and CenturyLink’s service areas. This includes Centrex service, ISDN PRI service and basic business lines.
- Some contracts include free long-distance calling for larger geographic areas that are expanded from the normal calling area (not nationwide or statewide).
- NCDIT communication services analysts simplify the process for customers to obtain the service.
- Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements.
- Any staff with access to the NCDIT Service Portal may engage the team for support or information.
Requirements & Customer Responsibility
|Required NCDIT Services||None|
|Other Technical Requirements & Prerequisites||None|
|Acknowledgment Time||The service team should acknowledge a service request within 3 business days.|
|Suggested For||Any state or local government agency as well as educational institutions|
|Spotlight Customers||Not available|
|Service Support Hours||Support for the service is available 24/7.|
|Service Availability||The service is available 24/7, excluding planned outages and maintenance windows.|
|Standard Maintenance Windows||Dependent on local access provider maintenance windows|
|Service Level Agreements||Due to the nature of this vendor contract, NCDIT is unable to commit to service level agreements, such as provisioning or resolution times.|
The Local Access Line Telephone service consists of a range of analog and digital central office access lines that are normally used to connect stand-alone telecommunications equipment to the public switched telephone network.
The Local Access Line Telephone service typically provides an individual, listed main directory-listed number regardless of the number of actual circuits. The function of sending individual calls to a main number and then to each successive telephone access line is performed by the service provider and is usually called "hunting." Hunting is normally required for two or more lines to be reached from a single published number.
The following table provides a summary of the available Local Access Line Telephone services and features:
|Service Type||Included Features||Capability|
|Basic Line - Analog||
Basic line - key system
|Call forward and message waiting interface||Allows calls to forward on busy/do-not -answer and allows line to activate message waiting lamp|
|Hunting||Call rollover to each successive line|
|Basic line - PBX with hunting||Call rollover to each successive line|
|Direct Inward Dialing line with direct numbers||Allows calls to complete direct to users|
|Digital Line - BRI||Digital line - 2 channels||Two 64 kbps channels with 56 kbps actual throughput|
|Digital Line - PRI||Digital line - 24 channels||24 64 kbps channels with 23 channels available|
|Channelized T-1||Digital lines - single channel||One 64k bps channel with 56 kbps actual throughput, up to 48 individual channels|