eSignature Services

Digital signatures are ideal for any organization that manages any kind of legal document, including purchase orders, sales contracts and credit applications. They are like electronic “fingerprints” that associate a signer with a document in a recorded transaction.

A specific signature technology implementation of electronic signature (eSignature) is based on the standard, accepted format, called Public Key Infrastructure (PKI), which provides the highest levels of security and universal acceptance. 

NCDIT offers two eSignature solutions – Adobe Sign and DocuSign. Agencies within the state of North Carolina can choose either solution.

Order eSignature Services

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 8 a.m. to 5 p.m. weekdays
Tab/Accordion Item

Features

Adobe Sign
  • Automatic form field detection
  • Self-serve forms
  • Color codes are assigned to a specific recipient, who must be the one to fill in those fields
  • Management of signing processes
  • Configurable and EU-qualified time stamps
  • Document workflow triggers
  • Drag-and-drop workflow templates
  • Mobile phone cameras can scan paper documents and collect in-person signatures
  • Integration with Adobe’s suite of software and its ecosystem that includes Microsoft, Salesforce, SAP Ariba, Workday and more
DocuSign
  • Document creation supports extensive file types
  • Every document includes electronic signature authentication, encryption and is tamper-evident
  • Specify multiple levels of signer authentication
  • Create a workflow to specify and order any number of signers
  • Remote or in-person mobile signing
  • Seamless integration with other applications to prepopulate forms 
  • Real-time status reporting
  • DocuSign’s audit trail maintenance supports document retention policies 
  • DocuSign is committed to enterprise-class service availability
  • Strong mobile support 
  • Many third-party integrations available

Benefits

Adobe Sign
  • Provides a high level of security and compliance
  • Organizations can strictly comply with the EU’s eIDAS regulation 
  • Document management workflows, sharing and e-signing processes are easier from within Adobe’s ecosystem of third-party integrated applications.
  • Timestamps can be used to confirm the validity of e-signatures and prove the authenticity of the documents
  • Creation happens fast with automatic detection of form fields when users prepare online forms and digital documents for authoring and e-signing 
  • Form and signature field color codes improve accuracy in authoring documents and lower errors in collecting e-signatures
DocuSign
  • Streamlines the signing process and reduces errors 
  • You have control over every step of the signing process
  • Signers are required to prove their identity before given access to documents
  • Sending and signing documents is fast and easy
  • Reporting statistics provides always available account visibility
  • Electronic signatures are widely accepted for most business transactions around the world
  • Secure access is provided through DocuSign’s tamper-evident storage system
  • Document and system security ensure your documents have non-repudiation in a court of law

Request Process

Authorization

  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services

None

Other Technical Requirements & Prerequisites None
Customer Responsibility
  • Setting up training with the vendor
  • Submitting tickets for issues with the vendor 
  • Managing users and groups after NCDIT initially sets up users and/or groups
  • Working with the vendor’s contractual items

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 4 business days.
Turnaround Time The service team should be able to complete a well-defined service request within about a week.

Customers

Suggested For State agencies
Required For None
Spotlight Customers
  • N.C. Department of Health and Human Services
  • N.C. Department of Public Safety
  • N.C. Department of Public Instruction
  • N.C. Department of Information Technology

Support Process
  • Users should first contact the agency or group’s eSignature admin.
  • If the issue remains unresolved, the agency administrator or group administrator can submit a support ticket with the vendor.
Service Support Hours Support for the service is available 8 a.m. to 5 p.m. weekdays, excluding state holidays.
Service Availability The service is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows Maintenance is performed by the vendor.
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Approval Board. 
  • The vendor will communicate via email to the agency’s admin for this service.
  • The agency's admin will support communications to the agency users of the service.
Service Level Agreements NCDIT Global Service Level Agreement

There is no cost for the service, but subscribers must purchase envelopes or transactions, depending on which product they use. To request a quote, contact the vendor specified in statewide IT term Contract 208E - Enterprise Electronic Digital Contract.

Training & Help 

Other Related Links

None

Related NCDIT Services

None