Electronic Content Management

The N.C. Department of Information Technology's Electronic Content Management services include three offerings you can use independently or together to provide a fully integrated, feature-rich, web-based, scalable and secure content management and collaboration solution.

  • NCDIT Scan Service
  • Electronic Document Management Service
  • NCDIT User Interface and Portal Service

Highlights include:

  • OpenText’s Documentum provides a centralized repository of content.
  • WebTop’s virtual desktop and Generis’ CARA document management applications integrate with Documentum to simplify content management.
  • Data is housed and professionally managed in North Carolina’s geographically dispersed data centers.
  • Scanning software and maintenance are included in the NCDIT Scan Service.

Request Electronic Content Management

Getting Help

Support Get Technical Support
NCDIT Service Desk: 919-754-6000
Support Hours 24/7
Tab/Accordion Items


Service Features
NCDIT Scan Service
  • Capture documents from a variety of sources, including:
    • Centralized high-speed scanners
    • Distributed desktop scanners
    • Multi-function printers and fax machines
    • Email
    • Network directories
  • Scanners with associated support can be purchased from a vendor.
  • Remote users can scan and index documents and save them in a central location for processing.
  • Intelligent document recognition automatically identifies and classifies multiple types of documents: structured, semi-structured, unstructured, single and multi-page. 
    • Manual intervention or separator sheets/barcodes are unnecessary. 
    • Use cases include tax forms, licensing documentation and medical records, among others.
  • Customized capture flows automatically route documents to specific users or groups.
  • Extract key data from documents using zonal OCR, freeform extraction or manual.
  • Perform field-level validations and database lookups to ensure the accuracy of extracted data.
  • Export content to content management, ERP, database or other systems for workflow, processing, storage and archiving.

Combining Scan and Electronic Document Management services provides additional capabilities:

  • Capture, store, manage, search and retrieve all types of content using a secure online repository.
  • Transform physical paper case files into an integrated electronic document management system for managing all case artifacts (paper, electronic and e-mail), people and processes.
  • Automate back-office workflows to manage specific tasks and activities or the route a document should take.
Electronic Document Management Service
  • Access using a standard web browser.
  • Library services include check-in/check-out, re-visioning and version control.
  • Track stages throughout a document’s lifecycle.
  • Workflows control how tasks are performed in a specific order or the route a document should take in a process.
  • Electronic documents incorporate full text automated indexing and customizable metadata (attributes) to facilitate content searching.
  • Create, import, version and protect document templates with different levels of security and encryption.
  • Manually or automatically render documents in various formats (e.g., HTML, PDF) for website publishing or document delivery.
  • Review and annotate documents in a generic viewer.
  • Security capabilities include:
    • N-tier security administration with content and data operating several firewalls away from the internet
    • Document-level 128-bit encryption
    • Audit trails tracking who accesses documents and when
    • Authentication via the statewide NCID service.
  • Automatic document publishing to a web server and removal.
  • Manual or automated email alerts inform you when work has been assigned to you 
  • Receive alerts when a document you're interested in has been modified.
  • Logically link versions of the primary document.
  • Integrate agency applications to the document database(s) using a standardized set of APIs and tools.

NCDIT User Interface & Portal Service

  • Access the service with a standard web browser. Certified browsers include Edge, Firefox, Chrome, Safari and Opera.
  • Use Generis’ CARA application to improve document management within the Documentum repository:
    • Streamlined user experience with fewer screens and mouse clicks to perform tasks or see information 
    • Look and feel of Windows Explorer, which greatly improves user adoption
    • Built using Google’s Web Toolkit, a very fast and stable web application
    • Increases performance beyond the accompanying application’s native user interface (in some cases 4-5 times faster for the same action)
    • Passes small fragments of information back and forth between the browser and the application server (rather than entire HTML pages) to speed up processing
    • Operates asynchronously, saving users from waiting for one task to finish before starting another
    • Offers a built-in portal providing reduced functionality for public access or third-party/customer access, including "anonymous" search, viewing and limited user functions (e.g., create/import, edit and delete)
    • Displays up to five default widgets on a panel for immediate access to required information, such as properties, locations, renditions, relations and versions
  • Uses Content Management Interoperability Services to let you switch between supported servers without impacting users


  • Avoid capital expenditures since the service has the storage infrastructure and software to support the scan-store-retrieve requirements of most state agencies.
  • Used without going through a time-consuming RFP process.
  • Increase operational efficiency with the ability to share files between departments (compared to the time required and cost associated with mailing files).

Request Process

To request this service, or for more information, submit a ticket using the NCDIT Service Portal.


  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services None
Other Technical Requirements & Prerequisites
  • Scanning hardware
  • Internet access
  • Latest version of Edge, Firefox, Chrome, Safari or Opera
Customer Responsibility
  • Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. 
  • The staff and agency receiving services are also responsible for defining the service requirements.

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 2-3 business days.
Turnaround Time
  • The service team should be able to complete a well-defined service request within about a week.
  • Procurement and licensing steps required before the delivery of services may extend the timeline.  


Suggested For Any state or local government agency as well as educational institutions
Required For None
Spotlight Customers
  • N.C. Division of Employment Security
  • N.C. Department of Social Services 
  • N.C. Department of Information Technology
  • UNC Health

Support Process
  • Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.
  • NCDIT provides license assignment, creation of documentation and self-help resources and web access to the ECM server.
  • Software Quality Assurance tests services for your ECM application.
  • Professional services with certified ECM support staff provide application integration and ECM services.
  • Web-based training is provided for WebTop. Other training is available via a qualified vendor RFP.
Service Support Hours
  • Support for the service is available 24/7.
  • Support for a non-production environment is available 8 a.m. to 5 p.m. weekdays.
Service Availability The service is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows
  • Sundays: 4 a.m. to noon
  • Site-specific and service-specific changes may be coordinated with customers at non-standard times.
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Advisory Board. 
  • The agency's admin for this service will support communications to the agency users of the service..
Service Level Agreements NCDIT Global Service Level Agreement

Approved rates for this service are published in the NCDIT Rate Schedule.
View NCDIT Rate Schedule

The table below lists the software used to support NCDIT applications and features.

Category Application
ECM Applications
  • Documentum
  • Generic CARA
  • Content Services 7.3/20.2
  • xPlore 1.5/1.6
  • Document Transformation Services 7.3/20.2
  • Web Services 7.3/20.2
Scanning Applications
  • Captiva
  • Content Capture 7.5/16.x
Databases Oracle 19c (OpenText Documentum Content Services)
  • Apache Tomcat 8.5.3 
  • Java jdk1.8.x
Desktop Variable

Training & Help 


Other Related Links

Electronic Content Management Services

Related NCDIT Services

Not available